enzonewman

Hello There, since the plugin generating the checkout page, is using the default WooCommerce checkout, there should be no problem.

However, when I try to call the endpoints which are managing the features of the plugin locally on your WordPress page. The API calls are either rejected (401) or an empty response (null) comes back. This means, that changes made in your Brevo account, cannot be applied in WooCommerce/WordPress. Please make sure that there are no third party plugins or your server’s configuration, is blocking REST API calls.

Due to security reasons, I cannot share the exact endpoints here with you. For further details and troubleshooting, I therefore would suggest you to open a Ticket with the Brevo support team.

Best regards,

Hello there

@wpxpert00 is correct. You need to use v2 keys for the Google reCAPTCHA.
Please make also sure that if you configure the reCAPTCHA in the Google dashboard, that you are using matching captcha methods. If you set up for example the “Invisible Captcha” in Google, the same has to be selected in the plugin settings.

Best regards,

Hallo Jeremy,

thank you for reaching out to us. As for now, the display time of the suggest or error messages can be changed in: /wp-content/plugins/mailin/js/mailin-front.js
Line 208: jQuery(".sib-alert-message").delay(2000).hide('slow');
You would need to change the value in .delay(2000). Please only use milliseconds as time unit.

Best regards,

Hello there,

We are working on a final solution for this issue, which should be released with the next major plugin update (approx. middle of November)

Best regards,

Hello,

We are not aware of any plugins that can do this, but tools like for example Zapier allow you to send data from one to another system: https://zapier.com/apps/wordpress/integrations. You should check Zapier allows you to map custom fields. If yes, you would be able to import them into Brevo.

Best regards,

Hello there,

Thank you for reaching out to us.

The Reply-To header should not block the dispatch of emails.
If the email is not showing in the transactional logs, the error is already caused on WordPress and/or the plugin generating/dispatching the mails.

Please check, that only one property of Reply-To is passed when the mails are generated.
Some plugin pass along the Reply-to header additional properties for reply to address, Which is not allowed in Brevo. For referents:
{ "headers": { "Reply-to": "Test name <[email protected]>" }, "replyTo": { "email": "[email protected]" }

I would suggest you to open a ticket with the Brevo support, where you can also provide some references. The support team could check their internal SMTP logs and could provide the reason for the blocker easier.

Best regards,

Hello @connectinbreath and @cpqmastery,

Plugins can be generally deactivated and deleted on the “plugins”-page of your WordPress backend:
/wp-admin/plugins.php

Otherwise, you can delete a plugin’s files though FTP.
The Brevo plugin is located in: /wp-content/plugins/mailin

Best regards,

Hello There,

Thank you for the feedback.

We are going to check the suggestion of @fguillemard, and if possible going to add this fix with the next plugin update.

Best regards,

Hello, I want to add something to the previous message.

This code checks if $position is null or not a number. If so, it appends ($menu[] = $new_menu;) the new item to the array $menu.
Error Cause:

The error “Cannot add element to the array as the next element is already occupied” could be caused if you’re or another plugin trying to insert into an indexed array but the index you’re trying to use already exists or there’s an issue with $position.

Follow the step suggested in the first message. If the error persists, I recommend checking the full stack trace or logs for any additional details.

Hello @geistit, thank you for your feedback.

The Turnstile from Cloudflare is going to be released next week (next update) for the plugin forms.

Best regards,

Hello @piep,

thank you for your feedback and pointing that out.
We’re going to a look at this.

Best regards,

@jwbdv

In the setting of the form/plugin, you will find the option:
“Redirect?to this URL after subscribing”. Simply enable it and add the URL you like to redirect.

@rafaell1995 Please note that your inquiry is not related to this thread.
Please reply to a related thread(s) or create a new one.

As in the threads mentioned by you, third party plugins generate your issue. Unfortunately, we cannot offer support for issues caused by third party plugins.

Using our HTML-Forms is the easiest and fast solution to this.
As a developer, you should have no problem using the URL endpoint provided in the action attribute of the HTML forms and apply it to a simple custom HTML form. Furthermore, we also provide a simple version of the HTML forms, which out JavaScript.

Best regards,

Hello there,

In general, personalization in mail is only possible for contacts which have been imported into Brevo. This means that the contacts attributes (name, email etc.) have to be present in the Brevo contact list at the time the mail is sent.

Please also note, that we cannot provide support for third party plugins/integrations (like Elementor). Even if the above mentioned conditions are met, we cannot guarantee that they are going to work for mails, send third party plugins, if they do not comply with our requirements.

Best regards,

Hello @underro, the max_execution_time is set for the WooCommerce plugin to 120 by default. Check woocommerce-sendinblue.php (line 123)

However, this can be overwritten by your .htaccess, php.ini and/or wp-config.php

Hello @georgemainaone,

There is no option to enable/disable the chat widget on desktop viewports.

Please check your site’s source code for the container:
<div id="brevo-conversations"
Make sure that there are no other elements/containers
with a higher z-index value than the above-mentioned one.

If the container/code is not loading at all, you would need to get in touch with the technical support of Brevo:
https://www.brevo.com/contact/