Lite works but not Pro?

  • Resolved wanderingstars

    (@wanderingstars)


    2 years, 10 months ago

    Does anyone know why the Lite version of the Envira Gallery plugin works just fine but not the Pro version on some sites? With the Pro version, I have run into the thumbnails and images never loading on the page they are supposed to. If I disable Pro and enable Lite, the thumbnails and images load with no issues. Although the Lite version works, Pro is preferred due the customization abilities.

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  • Hi, @wanderingstars!

    Thanks for writing in!

    Could I have you write in to our support team via the official support channels here or here?

    In doing so, if you could provide a link to a gallery where this issue is occurring — as well as WP-admin login information — we’d be happy to hop in and investigate it for you ASAP.

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