• Resolved nillamary

    (@nillamary)


    Hi

    Love the LiteSpeed Cache plugin, however, it’s conflicting with the Like button in my WordPress posts. Several followers advised they couldn’t like my post as it continually displays “Loading” and not the Like button. This started happening after installing LightSpeed. Is there any option that I should turn off in the settings to fix this issue?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Support qtwrk

    (@qtwrk)

    that seems working on me , may i know how to reproduce that “loading” ?

    Thread Starter nillamary

    (@nillamary)

    Hi @qtwrk

    That’s really weird as you’ve probably never been to my site before.

    Some posts don’t display the Like button but only the “Loading…” message and several of my readers contacted me to advise they couldn’t like my post. These are readers who like/comment on my posts almost weekly, so, legit.

    This was the post that a reader had issues with:

    https://imageearthtravel.com/2023/10/10/best-of-okayama-japan/

    Another reader mentioned that she could click Like in the WP Reader, but not in my actual post, but not sure which post she was reading. I can’t reproduce it but maybe it’s because I’m logged in to WP.

    Plugin Support qtwrk

    (@qtwrk)

    it looks like you have another cache plugin enabled , please either disable other cache plugin , or disable Guest Mode in our cache plugin

    guest mode is not compatible with other caching system and could lead to number of issues

    Thread Starter nillamary

    (@nillamary)

    Thank you @qtwrk

    I’ve disabled the Guest Mode, but the Like button still isn’t loading. It seems to only load when I’m logged in. I’ve had several people test this for me again and it’s not loading on a laptop or mobile device. ??

    Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    and if you have enabled lazyload iframe , please try disable and purge your cache

    Thread Starter nillamary

    (@nillamary)

    Hi @qtwrk

    I’ve done everything you requested. Lazy Load has always been disabled.

    Many thanks for the great support!

    Plugin Support qtwrk

    (@qtwrk)

    thanks, once you clicked “send to LiteSpeed” button , it will generate you a 8-upper-case-letter string, that’s your report number , please share me that , so I can locate your report.

    Thread Starter nillamary

    (@nillamary)

    Apologies, I’m new to LiteSpeed and didn’t see the report number. Just did the report again with this number: UVJJZNUJ. Many thanks

    Plugin Support qtwrk

    (@qtwrk)

    in page optm -> js options -> defer JS , set it to off, how it goes ?

    Thread Starter nillamary

    (@nillamary)

    Hi @qtwrk

    I’ve disabled the option and my friend tested it on a mobile device but it still isn’t loading the Like button and just hangs in “Loading”. I get very good site speed results with the LSC plugin and really don’t want to disable the plugin, which WordPress keeps advising me to do. ??

    Thread Starter nillamary

    (@nillamary)

    Forgot to mention, not sure if it’s connected but after disabling the couple of options you suggested in this ticket and clearing the cache, I ran another GTMetrix and PageSpeed INsights tests.

    GTMetrix returned: “Analysis Error. The page took too long to load” where I had a score of 100%

    PageSpeed Insights returned: 51 mobile and 87 desktop. Before the mobile was at around 80 and the desktop at 97. It’s so disappointing as I’ve noticed my page view stats in the WP dashboard decreased the last few days.

    Plugin Support qtwrk

    (@qtwrk)

    emmm, please send me the latest report again , let me check check what is current settings

    Thread Starter nillamary

    (@nillamary)

    Hi @qtwrk report number: ZDMFUIQW

    Many thanks

    Plugin Support qtwrk

    (@qtwrk)

    based on your latest report , you do have iframe lazyload enabled , please check in Page Optm -> Media Setting -> Lazy Load Iframes , set it to OFF

    Thread Starter nillamary

    (@nillamary)

    Hi @qtwrk

    I’ve disabled that and purged the cache. Tested the Like button on a couple of devises and it seems as though it’s working. I’ll wait until my readers that told me they couldn’t like posts, to get back to me.

    However, I’ve been disabling so many options that my site is now very slow on PageSpeed Insights: 46 mobile, 88 desktop – not great.

    GTMetrix displays: “Analysis Error. The page took too long to load”.

    I installed LSC for the obvious reason to speed my site up and before we started disabling a lot of the options, GTMetrx was giving the site 100%.

    How can I push the speed of my site but still keep the Like button active for my readers? Do I need to leave the iFrame disabled and then slowly enable the disabled options again?

Viewing 15 replies - 1 through 15 (of 25 total)
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