Live Chat

  • Resolved dryn07

    (@dryn07)


    3 months, 3 weeks ago

    On the website’s chat, there is an “AI Mode” indicator and a “Live Chat” button. This suggests that the plugin is capable of live chatting as well, but I can’t find any references to this in the documentation or settings. Furthermore, during testing, we constantly receive errors like “I’m sorry, something went wrong.” or “An unexpected error occurred.” The API is provided, but it hasn’t been funded yet, which could be an issue. However, if we were only using the plugin for live chat, why would the API key be necessary?

    On the mxChat page, it indicates if a live agent is available. How does it determine this? Does it monitor whether a user is logged into WordPress?

    Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter dryn07

    (@dryn07)

    Okay I just found the description about the Slack integration. Could the reason for the errors be that the free Open API account hasn’t been funded?

    Plugin Author mxchat

    (@mxchat)

    Howdy! You found that information very quickly. Yes, it’s true, live chat is coming to MxChat! You can see it on our Roadmap page with an expected release date of 12.4.24. I was gearing up for release and trying to have all the documentation ready to go and such before release as it does require some manual setup in slack. This will be a paid Pro feature, currently around $29.99 for lifetime license (with coupone).

    It will work directly into Slack. It’s almost ready to release at the moment. I need to do a few more bug testing and some clean up and it will be pushed live!

    Once release I will also have demo videos of it and a video guide.

    • This reply was modified 3 months, 3 weeks ago by mxchat.
    Plugin Author mxchat

    (@mxchat)

    To answer your other question, live chat currently will require an openAI key, because the bot is built to be AI first and live chat can only be activated by going through AI intent.

    I did think about the possibility of people wanting live chat only and will review this for the next update, but likely will not ready by Wednesday.

    with current setup you could theoretically force it to only use live chat, but would still require openai key and credits.

    • This reply was modified 3 months, 3 weeks ago by mxchat.
    Thread Starter dryn07

    (@dryn07)

    It’s completely understandable, thank you for clarifying this. If everything goes as planned, we will need both AI and Live chat, but I would like our chat platform to be flexible from this perspective. If they later decide to switch to AI-only or Live-only, it shouldn’t cause any issues.

    I’m glad it’s in the plans and not far off; we aim to launch the new site around that time, so it fits perfectly.

    Are you planning to consider any solutions other than Slack in the future?

    Thanks ??

    Plugin Author mxchat

    (@mxchat)

    I hadn’t considered it, but I’m always open to building integrations users think will be useful. Slack integration came from a pro user request. What other platforms did you have in mind?

Viewing 5 replies - 1 through 5 (of 5 total)
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