Live Composer is Defrauding the Review System Here
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Be aware that many if not most of the 5 star reviews here are actually fraudulent. As shown in the screenshot here: https://i.imgur.com/Q9TzEIB.png Live Composer offers the option for people to get faster support (2 days wait instead of 5) if they rate the support here at 5 stars. This is incredibly dishonest, and hides the fact that their support is some of the worst I’ve seen for a plugin.
So now my support story:
– On June 5, I requested support because the editor was not working at all on a site that I was called in to work on. On that same day I got the email pictured above.
– On June 9, I received a response asking me to try 1) opening it in Incognito Mode, 2) Disabling all other plugins, and 3) Activate the default theme. I tried all of them and replied back an hour later that it didn’t work.
– On June 19, I received a response asking me to create a temporary account so they could edit the site. I did, and provided them with the credentials within an hour.
– On June 20, I received a response that said it was working with the new account. I verified that it was working, and confirmed that it wasn’t working with my account. I then changed my password and provided them with the credentials to my account within the hour so they could fix it.
– On June 23, They let me know that ” Something has happened with your user…. The WordPress editor is broken. Probably there was a database glitch. The good part is that you can use the other one user.”. I asked if they could fix it or not.
– On June 26, I still had not received a response, so I dug into the code, figured out the problem, and fixed it.Bottom line: The free support option took over 20 days to NOT fix my problem, and to merely let me know that there was, in fact, a problem. No kidding?! I wonder why I contacted support in the first place.
To be perfectly honest, LC is garbage, and you are better off with almost anything else. If I wasn’t just a contributor on this site, and had some decision making power, I would burn it in a heartbeat.
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Dear Live Composer users,
for the last two years, we were doing our best to help you design all the great websites you created with Live Composer. We see everyday examples of your work. It’s amazing how such a small plugin can help you to be creative.During these years Live Composer never paid for itself and it’s fine. As plugin developers, we have other business that helps us to feed our families. There is no other page builder or www.ads-software.com with the same amount of features for FREE and we proud of it.
FUTURE OF THIS PLUGIN IN YOUR HANDS. Your help needed!
We were helping you all these years and now your help needed to keep the plugin alive. Today, administration of the www.ads-software.com website decided to delete all the 5-star ratings that you gave us since the launch of this project leaving only negative reviews. They accuse us in violation of the rating guidelines.
WHAT’S THE PROBLEM?
When you contact us for the support we tell you that it will take up to 5 days to answer you for FREE, but we understand that sometimes you can’t wait and we are willing to put our other tasks on hold and help you earlier if you rate us on www.ads-software.com website. You are welcome to change your rating to 1-star latter if you feel that we didn’t provide a good enough support. In fact, many users did exactly that. We are learning on these negative reviews and use it as a benchmark for our support team success/failure.
How we see this: you give us a “credit” of your trust by rating plugin 5 stars. It’s up to us to “pay back” for this trust or to be penalized with your negative review later. 90% of the users are happy with support provided others change their rating to a negative one. I see this situation honest and perfectly valid as you will get FREE support in any case. You are not required to rate us in any case.
The administration doesn’t agree with us, so they decided just delete ALL YOUR POSITIVE ratings leaving only the negative ones calling it “fairly average rating reset”. It’s not clear why removing only positive ratings is “fair rating reset”. Looks like the mentioned guidelines were changed after we published the plugin, but it’s also clear that as the author we violated these guidelines in some way.
HOW CAN YOU HELP?
We want to continue developing the plugin for free, but only if it’s successful. Plugin ratings play important role in the plugins search results. If we did not recover from this hit we will have to close the project.
If you feel that plugin saved your time and is useful for you please rate it 5 stars again. If you never rated, please help us to recover from this hit and rate us 5 stars.
You are welcome to rate it 1 star too. It will be your signal for us as well.
You don’t have to rate us, but if you care, please do. We want to be honest with you and was happy to serve and help you all these years, now we need your help.
HELP US TO RECOVER FROM THIS HIT. RATE US 5 STARS:
https://www.ads-software.com/support/plugin/live-composer-page-builder/reviews/#new-post
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