Live Composer is Defrauding the Review System Here

Be aware that many if not most of the 5 star reviews here are actually fraudulent. As shown in the screenshot here: https://i.imgur.com/Q9TzEIB.png Live Composer offers the option for people to get faster support (2 days wait instead of 5) if they rate the support here at 5 stars. This is incredibly dishonest, and hides the fact that their support is some of the worst I’ve seen for a plugin.

So now my support story:
– On June 5, I requested support because the editor was not working at all on a site that I was called in to work on. On that same day I got the email pictured above.
– On June 9, I received a response asking me to try 1) opening it in Incognito Mode, 2) Disabling all other plugins, and 3) Activate the default theme. I tried all of them and replied back an hour later that it didn’t work.
– On June 19, I received a response asking me to create a temporary account so they could edit the site. I did, and provided them with the credentials within an hour.
– On June 20, I received a response that said it was working with the new account. I verified that it was working, and confirmed that it wasn’t working with my account. I then changed my password and provided them with the credentials to my account within the hour so they could fix it.
– On June 23, They let me know that ” Something has happened with your user…. The WordPress editor is broken. Probably there was a database glitch. The good part is that you can use the other one user.”. I asked if they could fix it or not.
– On June 26, I still had not received a response, so I dug into the code, figured out the problem, and fixed it.

Bottom line: The free support option took over 20 days to NOT fix my problem, and to merely let me know that there was, in fact, a problem. No kidding?! I wonder why I contacted support in the first place.

To be perfectly honest, LC is garbage, and you are better off with almost anything else. If I wasn’t just a contributor on this site, and had some decision making power, I would burn it in a heartbeat.