Live Preview crashes site

  • Resolved Konstatninos

    (@skredlemon)


    2 years, 9 months ago

    I am trying to live preview storefront on my site, and I am getting an error page that my page is experiencing a critical error. I am then receiving the following email report: 

    When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.9.1
Current theme: Storefront (version 3.9.1)
Current plugin: Divi Toolbox (version 1.6.14)
PHP version 8.0.15

Error Details
=============
An error of type E_ERROR was caused in line 91 of the file /home/padelove/public_html/wp-content/plugins/divi-toolbox/toolbox-customizer.php. Error message: Uncaught Error: Call to undefined function et_builder_get_fonts() in /home/padelove/public_html/wp-content/plugins/divi-toolbox/toolbox-customizer.php:91
Stack trace:
#0 /home/padelove/public_html/wp-includes/class-wp-hook.php(307): dtb_customize_register(Object(WP_Customize_Manager))
#1 /home/padelove/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home/padelove/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home/padelove/public_html/wp-includes/class-wp-customize-manager.php(933): do_action('customize_regis...', Object(WP_Customize_Manager))
#4 /home/padelove/public_html/wp-includes/class-wp-hook.php(307): WP_Customize_Manager->wp_loaded('')
#5 /home/padelove/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#6 /home/padelove/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#7 /home/padelove/public_html/wp-settings.php(609): do_action('wp_loaded')
#8 /home/padelove/public_html/wp-config.php(89): require_once('/home/padelove/...')
#9 /home/padelove/public_html/wp-load.php(50): require_once('/home/padelove/...')
#10 /home/padelove/public_html/wp-admin/admin.php(34): require_once('/home/padelove/...')
#11 /home/padelove/public_html/wp-admin/customize.php(13): require_once('/home/padelove/...')
#12 {main}
  thrown

    Clicking the back button on my browser takes me one step backwards (duh!) and the page loads perfectly fine. I’ve checked again after the first time I got this error, only to go through the same process once again. So I’ve verified it was not a temporary thing.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @skredlemon,

    We appreciate you reaching out to us about the Live Preview issue happening on your site. I’m happy to help you!

    Based on the error in the email report, the issue seems to have been caused by the Divi Toolbox plugin:

    
An error of type E_ERROR was caused in line 91 of the file /home/padelove/public_html/wp-content/plugins/divi-toolbox/toolbox-customizer.php:91

    The “stack trace” error indicates that there might also be other plugins causing a conflict somewhere and affecting the Live Preview feature.

    To check that, I recommended performing a full conflict test as follows:

    • Disable all plugins except for WooCommerce
    • See if the Live Preview works correctly and without any errors

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Please let us know how that goes or if you need further help!

    Thread Starter Konstatninos

    (@skredlemon)

    Hi,

    Thanks for your input. I appears like it was a dependency between the Divi Engine Bodycommerce and the Divi Theme which was causing that; deactivating the Divi theme without deactivating the extension first. As soon as we did that the other way around, it worked like a charm.

    Thanks!

    • This reply was modified 2 years, 8 months ago by Konstatninos.

    Hi @skredlemon,

    I’m happy to hear that and thanks for the update!

    If you have any further questions or need additional help with the Storefront theme, please start a new thread and we’ll be able to help you out there.

    Thank you!

    • This reply was modified 2 years, 8 months ago by Niall a11n.
Viewing 3 replies - 1 through 3 (of 3 total)
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