Live shipping feature uncertainty

  • Resolved ratamatcat

    (@ratamatcat)


    6 months, 2 weeks ago

    I’m a bit confused about live shipping rates. Following your support articles I can see to activate live shipping by going to WooCommerce -> Settings -> Shipping -> Gelato Shipping and ensuring that all three checkboxes are checked.

    But under the feature comparison for Gelato (free vs a subscription) the feature ‘Live rates & Express Shipping in store (Shopify)’ mentions only Shopify specifically. So does this feature work for Woocommerce? And for which subscription?

    Thanks,

    • This topic was modified 6 months, 2 weeks ago by ratamatcat.
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  • Plugin Support gelatosupport

    (@gelatosupport)

    Hello,

    Thanks for reaching out.

    WooCommerce live rates are not listed on the comparison chart as they are available in the free plan and do not require additional subscriptions. The feature comparison chart primarily highlights additional features available with a subscription, whereas live rates for WooCommerce are a standard offering across all plans. If you have any further questions or need assistance, feel free to ask.

    Best regards,
    Bart
    Gelato Support Team

Viewing 1 replies (of 1 total)
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