Live Shipping Rates Not being Displayed *Help!

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Hi @beatsonic,

Do the products you sell in your shop have their weight value entered in the product details (Product data / Shipping tab)?

The store address along with the shipping destination and the products weight are required for the UPS rates to be calculated.

Kind regards,
Luke

I don’t believe so? So I just logged today, and the shipping rates are displaying however the price isn’t showing.

Okay I figured it out. Is there a way to also display estimated shipping times? Also is there a way to remove a shipping option as well? Lets say I want to remove UPS 2nd Day Air and keep UPS 2nd Day A.M.

Okay for some reason I am getting this error message for some reason.

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The information visible in the screenshot you’ve attached comes directly from the UPS API and it seems that the UPS service might not be available between your store’s location and the entered shipping destination.

When it comes to your previous questions, you can select which UPS services offer your customers to choose from and adjust them to your needs by ticking the Enable services custom settings option first and then enabling or disabling the specific UPS service this way:

https://monosnap.com/file/Ju4ZkTH81JzBdCgcHZGE5qmtkiMYA9

The Estimated Delivery Time:

https://octolize.com/docs/article/ups-ups-live-rates-shipping-method-configuration/#pro_dates_&_time

is available in the UPS WooCommerce Live Rates and Access Points PRO version, however, this forum is dedicated only to its free version and according to its ToS, we’re not supposed to discuss the PRO features here.

If you want to learn more about the PRO feature like Estimated Delivery Time, please contact us directly at https://octolize.com/support/.

Kind regards,
Luke

Since there are no further inquiries concerning this case, I’m marking this thread as resolved.

Kind regards,
Luke