Load page content much slower with version 1.7.5.1

Hey @webpart,

Thanks for contacting us and I apologize for the delay in getting back to your support request.

At this moment, we, unfortunately, haven’t received any widespread reports on performance issues in our most recent release. Having said that, I would need your help to help us troubleshoot. When you have some time, can you please perform the troubleshooting checklist to see when the performance is normal?

I would also suggest you enable debugging and check the debug.log file for any possible errors. I also noticed that you have code snippets installed which makes me also wonder if you are using some custom code which could also be affecting the speed in case some snippets are causing conflicts? I would also suggest you temporarily deactivate the snippets to see if that improves the performance.

Further, I also noticed that you’re using IIS server and we’ve seen it’s a little more difficult to optimize when it comes to performance. Apache or Nginx would be the optimal web server choices. I would also suggest you install query monitor and see what calls are taking up the most time.

Please let me know how it goes!

Kindly,

• This reply was modified 2 years, 4 months ago by Prashant Rai.

First of all, with version 1.7.4.2 the pages load instantly, as you can see on the website.
It is therefore not a problem with the server, but with version 1.7.5.1.

Seeking if there is any conflict of version 1.7.5.1 with any plugin installed, I disabled plugin by plugin and found that if I disable the Elementor plugin the problem disappears.

Thank you for analysis.

Hey @webpart,

Thanks for your findings, and for sharing them with us. In this case, I would suggest you check with the Elementor support team to see if they can give any assistance.

In the meantime, if you have any questions, please feel free to reachout.

Kindly,

The Elementor Plugin is not causing the problem.
The problem is in version 1.7.5.1 of WPforms Lite, as reverting to version 1.7.4.2 everything is fine again.

I look forward to your quick analysis and conclusions.
If nothing concrete is told me quickly, we will have to abandon WPForms, with great regret, and advise the same to all our customers and partners.

Hey @webpart – Thanks for following up on this ticket!

Let me share this with our developers, and I’ll circle back with some updates soon when I hear from the devs.

In the meantime, if you have any questions please feel free to reachout.

Kindly,

I tested with version 1.7.5.2 and the problem remains.
Had to revert back to version 1.7.4.2 again.

I’m waiting for news urgently.

Hey @webpart – We’ve shared this with our developers and they’re looking into this. I apologize, at this moment, we don’t have an ETA, but you can keep an eye on the changelog page for development-related news.

Kindly,

Hey @webpart – We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!