Loading but not showing, not working

Hello,

I apologize for the inconvenience you have experienced with our plugin.

The issue you encountered with the Calculator form not being displayed can be attributed to various factors, and it is necessary to investigate further from the wp-admin interface and potentially examine the server error logs as well.

In some cases, incorrect settings within the calculator form can prevent it from appearing on the front end. I recommend reviewing and double-checking all the settings and values for each element of the calculator form from scratch. It’s also important to verify the logic of any conditions that may be in place (if applicable).

Furthermore, to provide more personalized assistance, I kindly request you to share your email address with us. By doing so, I can personally look into your case and involve our development team if needed. We are committed to being available and supporting you throughout this process.

Once again, I apologize for any inconvenience caused, and I appreciate your understanding. Please feel free to reach out if you have any further questions or concerns.

Best regards

Same issue after update to 3.1.28 Did everything you mentioned but still can’t see. Btw, I see the forms If I login with admin account.

• This reply was modified 1 year, 9 months ago by cagricilara.

Hello @luisserrano, @cagricilara,

We released an update that fixes the not loading calculator for guest users.

Can you update the plugin to the latest version and let us know if there will be positive changes?

Kind regards

Same Issue since 1 month

Plugin loading but not showing

Update ok – WordPress version 6.1.2, 6.2, 6.2.2

Don’t want to pay premium if free doesn’t work

Hello @webidefixe,

The problem that was reported in this topic was fixed in previous plugin updates.

Can you provide the link for the page where the calculator added?

We will troubleshoot the issue on your website in detail.

Regards

Hi,

Im having the exact same problem, after updated the plugin to 3.1.45 the problem occur and I cant fix it…

It was working fine before previous update, nothing changed in the formula or the logics… even updated today to latest version and still the same…. show the loading icon but nothing happens.. works fine in the admin panel, even imported a new template and still same result…

• This reply was modified 1 year, 6 months ago by jointuletz.
• This reply was modified 1 year, 6 months ago by jointuletz.

Hello @jointuletz,

We have tested the new version of the plugin with various calculators and have been unable to identify any issues.

Could you kindly provide us with the link to the page where the calculator is embedded? We will thoroughly review it.

Kind regards