Loading dial keeps rotating after clicking on place order. Duplicate orders.

  • Resolved sethrizvi

    (@sethrizvi)


    7 years, 4 months ago

    After clicking on ‘place order’ the loading icon keeps rotating forever. Have been getting duplicate orders so order does go through but the checkout screen keeps loading. Customer thinks order didn’t go through so they place it again, that is probably the reason for duplicate orders. Also confirmation email doesn’t go out and there is no activity shown for credit card capture on the order page in woocommerce in the order notes section. Tried deleting and reinstalling the plug in but still same problem. Please help.

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  • Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @sethrizvi This sounds like there is a JavaScript error on the page, so the process is not completing. Please provide a link to your site so that we can verify.

    Additionally, to speed up the process, what happens if you just have WooCommerce and Stripe active and try to checkout. If the error still occurs, what happens when you switch to TwentySeventeen and try? This will rule out plugin and theme conflicts.

Viewing 1 replies (of 1 total)
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