‘Loading Spinner’ is broken (not animating)

  • Resolved Rose

    (@thorned-rose)


    6 years, 8 months ago

    The spinner is not animating on Woocommerce pages – add to cart, cart update, checkout page and after selecting a date on a Woocommerce Bookings product.
    An image of the problem can be viewed here: https://i.imgur.com/LR2EK29.png

    I cannot see any errors in the console.

    I have disabled caching plugin and cleared browser cache. It happens on different browsers/computers.
    I have tried disabling all plugins except Woocommerce and Woocommerce Bookings.
    I have tried the Storefront theme and it’s animations are fine.

    This is very confusing for customers as they cannot see to wait for the spinner to finish it’s ‘loading’ and, for example, click the Book Now button which results in an error (as it hasn’t finished loading the price yet).

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Does this happen when only WooCommerce is active (not Bookings)?

    It’s against the rules to support premium extensions here, so you’ll need to get in contact with the plugin authors. If you have a license from WooCommerce.com, you can contact their support here: https://woocommerce.com/my-account/

    Thread Starter Rose

    (@thorned-rose)

    @icaleb Thanks Caleb, to clarify it’s an issue with Woocommerce (and using Twenty Seventeen.)
    I have disabled all plugins except Woocommerce, and the issue is there.
    Here’s a screenshot of a cart update with just Woocommerce enabled: https://i.imgur.com/j4mgvfB.png

    I mention Bookings because this is where I noticed the issue first and causes the most confusion for people using the store. It’s less an issue in the cart because the whole cart fades out to make it obvious it’s loading.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    I’m not able to load product page on your site: https://cld.wthms.co/jDypYK

    Thread Starter Rose

    (@thorned-rose)

    Oops, accidentally enabled a permalinks plugin when I re-enabled all the plugins. Disabled and working now!

    Thread Starter Rose

    (@thorned-rose)

    I should clarify, the link is working now. The spinner is still broken/not animating.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Hmm, so I’m able to replicate this using the same theme – so it does seem there is a bug here.

    I’ve opened up an issue here: https://github.com/woocommerce/woocommerce/issues/19479

    Thread Starter Rose

    (@thorned-rose)

    Thanks Caleb. Much appreciated. I’ve subscribed to the Github issue thread in the meantime.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘‘Loading Spinner’ is broken (not animating)’ is closed to new replies.