Loading time

  • Resolved joanneoc

    (@joanneoc)


    1 year, 11 months ago

    Hi, I am having trouble with the loading time for your popup on this page. I have added this code as found in your support area and it is still very slow to show up. I have added it in divi theme options custom CSS area. I this right?

    window.setTimeout(function(){
    DiviPopup.show(‘#popup-24’)
    }, 1000);

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @joanneoc,

    Thank you for reaching out to us. I apologize for the inconvenience caused. I will investigate and resolve your issue.

    When I checked your shared site URL: https://wanderwildfestival.com/bookings/, I found no active Pop-ups on your site.

    I also found that the plugin is no longer active on your site. Could you please check and confirm the same on your site?

    I am looking forward to your response. Thank you.

    Thread Starter joanneoc

    (@joanneoc)

    Thanks for getting back I have just instilled a purchased plugin within the site in the last two hours and got it working.

    I appreciate you getting back to me. thank you.

    Hi @joanneoc,

    Thank you for updating us. I appreciate your response. Please do not hesitate to ask any further questions. I am always here to assist and resolve your issue. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Loading time’ is closed to new replies.