• Resolved maragotti

    (@maragotti)


    Hello!

    I have created a single area where it is possible to collect the goods in the shop for 0 euros (Milan – Monza and Brianza), but if I type in any zip code belonging to this area (es 20010) or city (es. Milano), the option does not appear in the cart.
    Can you help me?
    Thanks so much

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Can you share a screenshot of your shipping setup?

    Please head to WooCommerce > Settings > Shipping > Shipping zones, and take a screenshot of all the shipping zones there.

    Then click to enter the settings of this particular shipping zone, and take a screenshot of that configuration.

    This will give us more details to look at and advise properly.

    Thread Starter maragotti

    (@maragotti)

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @maragotti Thanks for the screenshots!

    The setup looks correct, so I’m unsure what’s causing the method not to appear on the front-end. I set this up on a site of my own, but it works correctly there. See a screenshot here: https://d.pr/i/k7o6ql

    Have you tried checking for conflicts? You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    I recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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