Locale for multilingual site

  • Resolved miikewordpress

    (@miikewordpress)


    1 year, 9 months ago

    Hello,

    Our site is in multiple languages and multiple currencies. When I test from different country IPs using VPN, it seems that the PayPal popup window is always in English and USD.
    We wish to show the PayPal window in customer’s language and currency.
    I noticed that the locale in the sandbox API request is always as below,

    “locale”: “en-US”

    even if the currency in the API request is JPY for example.

    Is there a way to modify this “locale” based on the customer? Maybe with some hooks?

    Thank you,

    Mike

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @miikewordpress

    PayPal automatically translates the button labels or taglines based on factors like the browser configuration or PayPal cookies in the browser. So you don’t need to set up anything for a buyer from Germany to be presented with German labels while Japanese buyers would see Japanese labels. It depends more on the buyers browser/device language.
    So when your browser language is set to en-US or to any locale not supported by PayPal (e.g. jp or de), PayPal may fall back to provide English labels.

    A feature to override the button language is currently in development, but this needs a few more tweaks before it can be included in the official plugin. This feature may be included in the late June update, but no promises as this has been stuck for a while now. In any case, this feature will eventually provide you with more control over which languages are displayed in the frontend.

    Until then PayPal determines the locale presented to each individual buyer.
    I hope this makes it a bit more clear how this works!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    As there has been no further communication in this thread, I will mark it as resolved. The feature to override the locale mentioned above should be finalized within the next few weeks, so I’m hopeful this will be included in one of the next updates. Should you need any more help or have additional questions, you’re welcome to reopen this thread or start a new one.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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