[Localhost issue] UpdraftPlus: could not parse the JSON

Hi,

There seems to be a conflict with UpdraftPlus and other plugins or themes you are using. Can you try to temporarily deactivate the other plugins or switch theme and see if you still get the same issue?

Regards,
Bryle

Hey @bcrodua , thanks for your answer but it doesn’t seem to be what you suggest.
I’ve tried to deactivate all plugins, then delete them to keep only updraftPlus, and also switch theme (from OceanWP to twenty twenty or Storefront) but issue is still here.

I tried deleting all the backups I add and bulk delete didn’t seem to work so I deleted them manually one by one and got the same message / everytime after the backup was deleted.

Hi,

Can you try using a different browser?

Could you run the following test with your browser’s developer tools?

– In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
– Open the ‘Console’ tab if it is not already open
– Reload the page

Do you see any errors appear in the developer console? Could you send me a copy of screenshot of those errors?

Best Wishes,
Bryle

Hey
I tried on Firefox and Edge (I was on Chrome when I reported the issue).

On Firefox, when I loaded the page the first time I did get the alert box with the same message and these error messages in the console :
https://ibb.co/PQ39T33
https://ibb.co/DpMjRFQ

Then when I reloaded the page I didn’t get the alert message box but still the same messages in the console :
https://ibb.co/q9tTJ5y

I tried to log out, log in again and load the page and no alert box either.

On Edge, no issue.

Eventually I tried to replicate the same process I did yesterday and until today on Chrome and didn’t get any error.

So I don’t get it :/ It’s been doing that for weeks on 3 websites on local and now it doesn’t do it anymore.

Hi,

Please can you try to upgrade to the latest version and see if that fixes the issue?

Regards,
Bryle

Hello,
so I’ve run an extensive test before / after updating to the last version on 4 websites I have on localhost with UpdraftPlus and where I had the same issue.

Website 1 : Updraft is the only plugin I have installed on.
Before updating : the issue happens when loading the page or deleting a backup
After updating : the issue sometimes happens when loading the page or deleting a backup but not every time

Website 2 : I didn’t disable / uninstal any plugins
Before updating : the issue happens when loading the page or deleting a backup
After updating : the issue doesn’t happens anymore when loading the page or deleting a backup

Website 3 : I didn’t disable / uninstal any plugins
Before updating : the issue happens when loading the page or deleting a backup
After updating : the issue sometimes happens when loading the page or deleting a backup but not every time

Website 4 : I did the update two days ago when it was released
Before updating : I don’t remember the exact behavior
After updating : It doesn’t happen anymore

When thing I noticed is when the alert message and console message UpdraftPlus: could not parse the JSON are not appearing, there is this message instead on the console UpdraftPlus: web_server_disk_space is empty

Screenshot : https://ibb.co/dr2r2NQ
Is this the normal behavior ?

Hi,

“UpdraftPlus: web_server_disk_space is empty”
> This could be because UpdraftPlus is not able to read/write on the “updraft” folder? Can you try checking on that please?

Regards,
Bryle

Hey,
I tried on a website on localhost where it says “UpdraftPlus: web_server_disk_space is empty” when loading the page. The backup is uploaded to my Dropbox account online and then synced to my Dropbox folder on my computer, no problem with that.
When this is done I get the “unexpected answer” alert box issue though.

Here is a screenshot of the console :
https://ibb.co/NxCtjnM

Hi,

Apologies for the late reply.

I just want to confirm that you are using the latest version 1.16.25?

Regards,
Bryle

yup I am

Hi,

I could not replicate the issue on my end.
I will ask our developers to keep track on this.

Thanks,
Bryle

Alright you keep me posted if you find anything
thanks