Locations not populating

  • Resolved nathanis

    (@nathanis)


    5 years, 4 months ago

    Hey there!
    All steps followed in docs (active, accept CC), but locations combo box has no locations in it.

    How do I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    Thanks for reaching out!

    I understand that you’ve set up Square for WooCommerce as per documentation but you are not able to choose a location in WooCommerce >> Settings >> Square.

    Which version of Square for WooCommerce plugin are you using?

    Since Square 2.0, it is only possible to choose a location if Credit Card Processing is enabled for that location:

    https://docs.woocommerce.com/document/woocommerce-square/#section-5

    As a first step, I’d suggest making sure Credit Card Processing is enabled for the location you’d like to choose.

    Also, have you added and set up the Square payment method?

    I hope this helps!

    Hi @nathanis

    I have the same problem, could you solve it?

    Regards.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @llavillaccama,

    I’m sorry to hear you’re experiencing the same behaviour on your site!

    I’ve replied to the thread you’ve created and it’s best if we keep these two cases in two separate threads.

    Even though the symptoms (as well as first troubleshooting steps) are exactly the same – the reason of such behaviour could still end up being different, so keeping conversations in separate threads will help us avoid confusion.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 4 replies - 1 through 4 (of 4 total)
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