Lock members out of content after 2 trials of payment failed

  • michellelau

    (@michellelau)


    1 week ago

    Hi

    In our nonprofit we have certain rules

    7 days before payment should be done an email is sent

    7 days after email a reminder is sent where the person is locked from accessing online data

    30 days after payment should be done and the payment hasnt come in the membership is cancelled.

    I cant find where its done so the user cant access the data when they havent paid?

    Is it possible to output a list of people who hasnt payed somehow?

    Its for our volunteers for our non profit cafe.

    All the best

    Michelle

Viewing 1 replies (of 1 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Please advise how you are accepting payments through your site?

    Online payments will reflect immediately and remove the members access when payment doesn’t go through.

    Offline payments, such as our Pay by Check functionality will automatically create an order for the renewal which the admin can mark as paid. You would need to reference the order list for members who have a new order that needs to be marked as paid or cancelled.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 1 replies (of 1 total)
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