Locked Out

  • Resolved church365

    (@church365)


    5 months, 1 week ago

    I just installed and configured your plugin. I’m now unable to log in. I got the QR code and setup my account, and saved the backup codes. I also created a 2nd admin account.

    I can’t login. The sequence is, I enter name and password, it prompts for the code, I enter the code, it hangs for about 8 seconds, then I’m presented with the name/password form again. I tried this 3 times then tried a backup code – same thing.

    Then I tried using my spare account, which hadn’t been configured for MFA yet. It tells me I have 3 days to configure MFA and gives the option to configure now or do it later. I obviously want to do it later since I intend to uninstall this the minute I get logged back in. So I click “I’ll do it later”, and it takes me back to the name/password form.

    Tell me how I can log into the server console and manually uninstall this thing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter church365

    (@church365)

    And I’ve restarted my server. Hoping for a speedy response here as I’m completely unable to access my site and I’m on a deadline.

    Thread Starter church365

    (@church365)

    OK, I’ve removed the record in active_plugins (had to deploy a VM so I could gain access to the subnet). I’ve removed the folder and removed the line from wp-config.php, and I’ve cleared my browser cookies.

    Now I’ll go try to find another plugin.

    Plugin Contributor robertabela

    (@robert681)

    Hello,

    I am sorry to read about your experience with our plugin. Clearly there was something on the login page / theme that was somehow conflicting with the plugin. If you’d like to give it another shot, please contact us on [email protected] and we’ll gladly assist you.

    By the way, should you ever have a problem with any plugin and you need to deactivated when you do not have access to the dashboard, you can simply rename the plugin folder in the wp-content directory. There are several other methods on how to manually deactivate a WordPress plugin.

    Should you have any other questions, do not hesitate to ask.

    Have a great day.

Viewing 3 replies - 1 through 3 (of 3 total)
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