Locked Out

  • Locked out of accessing NextGen website to download Pro plugin. I need to delete and reinstall all NextGen plugins again, and wanted to download a fresh copy. I try to log in, the site times out, then after next attempt it tells me I’ve tried too many times and I’m locked out. The page to resend unlock email times out, no email sent. When I reload it says go way for 3 minutes before trying again. I am stuck.

    My internet connection is fine. I am able to log in everywhere else, no issues. Speedtest shows good connection, Java Script activated, no ad blockers in use. Browsers tried: Safari 8.0.3. and Firefox 36.0.1.

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @davidpreiser – Although we have been experiencing some issues with our servers the last couple of days, please try using the Support and/or Contact forms for assistance with getting your account sorted out.

    Links:
    – https://nextgen-gallery.com/support/
    – https://nextgen-gallery.com/contact/

    If those forms do not work for you, then please email us directly using: support @ nextgen-gallery . com

    Thanks!

    – Cais.

    Thread Starter davidpreiser

    (@davidpreiser)

    The Contact page doesn’t load for me at all, on any browser, and I’ve already gone through all the steps in the Support section to get an email sent for unlocking. Nothing works at this time.

    Plugin Contributor photocrati

    (@photocrati)

    @davidpreiser – If you have still not received a reply and/or were not able to get through to us, please try again. Our servers were under a DDoS attack and we may still have been working to thwart it.

    Thanks!

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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