locked out from word fence central

  • Resolved Venus10

    (@venus10)


    4 years ago

    Hi, due to the change of my mobile I lost the google authenticator entry for my wordfence central page and unfortunately I don’t have the recovery codes available. How can I reset the 2FA authentication to get my login possibility back?
    Thanks for feedback
    Carlotta

Viewing 4 replies - 1 through 4 (of 4 total)
  • ysidro

    (@ysidro)

    Hi, you cant deactivate the plugin and try login, and after re-config the authentication 2fa width your new phone.

    if you have access to Cpanel or files of your site, you cant go to wp-content > plugins and rename the Wordfence folder to deactivating it

    • This reply was modified 4 years ago by ysidro.
    Plugin Support WFAdam

    (@wfadam)

    Hello @venus10 and thanks for reaching out!

    If you could please send an email to lockout @ wordfence . com and provide your email address that is on the account or username, we can assist you!

    Let me know if you have any issues!

    Thanks!

    Marcus Hind

    (@hindbeast)

    Hi @wfadam I’ve hit upon the similar snag, but this time my current authenticator app has now crashed and I have no way of getting into WC. Can I also get in touch with you?

    Plugin Support WFAdam

    (@wfadam)

    Hello @hindbeast

    Yes, you can follow the same steps to send an email to our lockout support and we can remove 2FA from your account.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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