Locked out of account

  • Resolved jeffspies

    (@jeffspies)


    2 years, 2 months ago

    Help, I am locked out of my account and the recover password feature is not working. How can I fix this problem? I have our original purchase receipt and Receipt ID and License Key, but the email we original registered under was discontinued and the password reset feature is not sending the email to our autoforward for discontinued email addresses. Can you help me?

    The page I need help with: [log in to see the link]

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  • Hi @jeffspies,

    We’d be happy to help!

    It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at your request. 

    Thanks!

Viewing 1 replies (of 1 total)
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