Locked out of AR Members due to site migration

  • Resolved paulzee

    (@paulzee)


    4 years, 4 months ago

    Hi,

    I’m a paid plugin user, and raised this request on the end of existing support Ticket: 011964 about 20 hours ago (one of my two open support tickets). Unfortunately because my older ticket hasn’t been closed, I can’t raise a new support request as I wanted to (I’m limited to 2 tickets), so I added this help request to the end of Ticket: 011964

    Can you help me get this resolved quickly? Thanks in advance.

    We migrated a WP site under development yesterday from it’s development domain to its live domain. Unfortunately, I didn’t realise that I needed to deactivate the licence key for AR Member against the dev site first , and then apply/ reactivate it against the migrated site/ once we’d set everything up against the new domains (note the physical files and IP haven’t moved: just the domains/ DNS pointing).

    As such, we’ve run into a problem where the plugin is now disabled/ broken.

    I tried to use the contact form within the plugin itself, including the link that offers a license reset, but neither appear to be working: it’s likely because of the domain change or I’m not supply the right contact details.

    Thanks very much for your help,

    The page I need help with: [log in to see the link]

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m a paid plugin user,

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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