Locked out of own site

  • Resolved redkatdesign

    (@redkatdesign)


    1 year, 1 month ago

    Trying to bring all our clients sites under one wordfence central account. We are getting the error

    “Your access to this site has been temporarily limited by the site owner

    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.”

    Nothing is working, no resets, its not temporary its permanent, any ideas?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @redkatdesign, Thank you for reaching out.

    Blocks usually expire after the amount of time set under WordFence> Firewall> Manage Brute Force Protection > Amount of time a user is locked out or WordFence> Firewall> All Firewall options > Rate Limiting> How long is an IP address blocked when it breaks a rule.

    To get back into your site. Follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.

    If you are not receiving emails, the unlock emails actually come from your website and not our servers. If you aren’t getting emails then you might want to check:

    • The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
    • You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

    Let me know if this helps.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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