Locked out of site by Jetpack

Hi there,

I am not seeing this site currently connected to WordPress.com via Jetpack. Did you disconnect the plugin? If you decide to reconnect and are still having issues, please let us know and we’d be happy to look into this issue for you.

Thanks.

Hi, no I have not disabled it as I can’t log in to do anything.

I did originally setup the site at WordPress.victoryliverpool.org.uk could that be causing an issue?

Hi there,

Yes, that is why I could not find the Jetpack initially – I checked Jetpack Debug and it is set up under WordPress.victoryliverpool.org.uk. I’m not sure that is causing the issue, but that is the actual domain that Jetpack is connected to.

When did you last attempt to login? From what I found, your IP address is currently not blocked. Try logging in again and let me know if you are still encountering the same issue.

Thanks!

Hi,

The IP address that is being blocked is my host’s IP address, not my personal one. It always lists my IP address as 89.238.188.55 which resolves to my webhost. Could this be to do with a htaccess change i made to forward my main domain to the folder with wordpress in? Or is it an issue with my actual webhost?

The block has cleared now, I was able to log in an add my webhost IP address to the whitelist. However, it makes me think that all users will show up as this IP address and the brute force protection will no longer work?

It appears that wordpress.com has some issues connecting to my site, but most features on jetpack still work. Is there a way to alter the associated website to victoryliverpool.org.uk instead of wordpress.victoryliverpool.org.uk?

Thanks again for the support!

Jetpack seems to be seeing everyone visiting your site as the same IP. Probably a mis-configured reverse proxy on the server, but we have a way around that.

I made that change on our end, and it will take about 5 minutes to take effect. Please let us know how it is after that!

As for changing the URL in our system, please try disconnecting Jetpack from WordPress.com at Jetpack > Dashboard > Site Connection > Manage Site Connection in your site’s Dashboard, then connect again when prompted.

Hi, thanks for looking into this.

Disconnecting and Reconnecting appears to have worked, everything seems to work right on the local site and via wordpress.

However, my ip address is still displaying as 89.238.188.55

Anything else that can be done?

Cheers!

Hi there,

If you continue to get locked out, we would recommend disabling Protect, because that is the source of seeing the the wrong IP. It is a known issue that’s on their backlog currently. While it may be fixed in the future, it’s not actively being worked on at the moment.

https://jetpack.com/support/security-features/#protect

If you have any trouble disabling Protect, let us know and we can do it on our end.

Thanks!

Hi again,

No worries, thanks for the information. However, did anything you do yesterday possibly cause an issue with my site? Suddenly my site is displaying the front page, but all sub-pages produce a 500 Internal Server Error. The only thing that changed yesterday was you attempting to sort the IP issue.

I can still get to the admin dashboard, and my IP is now showing correctly, but my page seems to be dead otherwise. Jetpack threw up several errors on the admin page and the wordpress page until I re-associated Jetpack again. (I’m not ruling out other causes, just trying to diagnose at the moment, but the IP issue was the only thing done to the site yesterday and it was jetpack throwing up error initially)

Any help would be appreciated.
Regards

• This reply was modified 5 years, 11 months ago by skyphox.

Hi @skyphox,

However, did anything you do yesterday possibly cause an issue with my site? Suddenly my site is displaying the front page, but all sub-pages produce a 500 Internal Server Error.

The change made on our end won’t have caused a 500 error. This is a common error when using WordPress and as a first step, I recommend increasing the amount of memory allocated to PHP on your site (it is often what causes such issues):

https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If that doesn’t help, these instructions should help you regain site access:

https://codex.www.ads-software.com/Common_WordPress_Errors#Internal_Server_Error

You can enable WordPress Debugging on your site, to find out exactly what is causing the error. You will then be able to contact the theme or plugin author directly about the problem:

https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a

I hope this helps.

Hi! Thank you for the reply!

I decided to just check the .htaccess file in the root folder (it forwards into a /wordpress/ folder) and noticed the following had been added.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Once I removed this, the site worked again. Do you know of a way to prevent the .htaccess being altered?

Cheers!