locked out of site with the 1.02 update

  • I did the automated update to version 1.02 of Professional and I get an error message:

    Fatal error: Call to a member function execute() on a non-object in /webroot/j/m/jmyers/purplecarrotantiques/www/wp-content/themes/professional/assets/frameworks/redux/admin/redux-framework/ReduxCore/framework.php on line 383

    This shows up when going to the main url (www.purplecarrotantiques) and also when I try to get to the admin page. So I’m locked out of the entire site with no way to fix it.

    What can I do to get my site back at this point? Since I can’t get into the file, I can’t run a fresh backup.

Viewing 12 replies - 1 through 12 (of 12 total)

  • I am lucky because I am just testing the theme to a new project, but the same happened to me!
    I don’t know if you managed to resolve the issue but I have just reset the them to the default following this post https://www.ads-software.com/support/topic/reset-theme-to-default
    Of course this is just temporary and does not resolve the issue. but will grant you access to your web site!
    You might be able to find a previous version of the theme and uploaded.
    Hope the above

    Thread Starter johnlmyers

    (@johnlmyers)

    Great! That fixed the immediate problem of having the site going completely offline – it was easy enough to go in and make those three changes and switch to a previously-tested template that I know worked.

    Of course the immediate problem still remains if – I want to get Professional back! It suits what I need to get done for the current project.

    Also I have updated to the version 1.0.2 of the Professional theme and got locked out the website.
    I only get a whitescreen with whatever URL I use. As I do not have access to the database or FTP there is no way I can revert back to another theme.

    Any other ideas on how to fix this problem? Already left a support message on the developers website, but in need of a quick solution as I cannot do anything now. Any help appreciated, thanks.

    I had the same problem today and just change the whole line 383 in framework.php file with this:

    system(“mkdir “.self::$_upload_dir);

    Everything is working since then. I hope it helps.

    I am sorry for the Trouble Mates. I am working on a Fix right now, and it will be uploaded shortly.

    @erikaxxius,

    You can access the wp-admin, or you can rename the professional folder in wp-content/themes/ directory. It will fix the issue.

    Professional v1.0.2.1 will fix all the issues. It will take some time to go live to public. You may download it here in the meantime.

    This will fix the fatal error bug with professional theme.

    erikaxxius

    (@erikaxxius)

    @rohit

    Thanks for the quick reply and fix. I got the IT supplier to rename the professional folder and got access to the wp-admin, so I could change the theme.

    Website is working again. For now I will stick with the older version until my development is complete.

    salah kazi

    (@salahkazi)

    @rohit @all

    I changed the name of the theme folder (in wp-content/themes/ directory) but still cannot access the dashboard nor the website ( https://www.watershedpm.com )

    Also tried hard refresh of the page (CTRL+F5) and still seem to be affected by the Professional 1.0.2 theme fatal error bug!

    Will try to reset the theme to default ( https://www.ads-software.com/support/topic/reset-theme-to-default )

    Any other suggestions?

    Weird. Try replacing the Professional folder in wp-content themes, with the latest one by downloading it here.

    This should fix it.

    salah kazi

    (@salahkazi)

    It is fixed now. I host with Yahoo and it took a couple of hours before I could access the wp-admin/dashboard.

    The good thing is that this situation forced me to look into mySQL and PHP ??

    Thanks.

    Michael Hall

    (@michael-hall)

    @rohit THANKYOU!!!! :)))

    I am not a programmer. I have never used WP before and decided to give it a go Yesterday at 4pm. I installed your Professional theme then everything went downhill from there. I got looked out of the site with the above issues. Found this thread and then had to workout how to delete and upload the theme again. Using Youtube found FileZilla and learnt how to make the changes. First attempt failed because I stuffed it but got it right second time around.

    All of this in under 24hrs of learning. My head hurts but I did it!!!! It’s now 2.25pm.

    Thanks mate for answering everyones questions. It gives me faith using your work. :)))

Viewing 12 replies - 1 through 12 (of 12 total)
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