Locked out of website with 2fa code

  • Resolved Rik

    (@rikdol)


    3 years, 8 months ago

    I’m locked out of my website. The 2FA code is being asked, but the phone where the authenticator app was on was replaced. This particular Athenticator app wasn’t transferred so i need to re-auth.

    I tried renaming the wordfence plugin folder, but when i do, there’s another error popping up when i try to log in.

    While i am typing this it seems i solved it.
    Renaming the folder can work, but i needed to add some character in the front of the ‘wordfence’ folder : ‘FFFwordfence.
    What i did, and that didnt work, was renaming the folder to: ‘wordfenceFFF’

    So it seems that only renaming by adding characters in front of the plugin name works.
    Im leaving this here to help future people

Viewing 1 replies (of 1 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @rikdol and thanks for reaching out!

    Thanks for providing that information! These are the usual steps I provide to people who are locked out due to 2FA issues.

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    Thanks again!

Viewing 1 replies (of 1 total)
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