Locked out of wordfence.com account

  • Resolved clickwize

    (@clickwize)


    3 years, 7 months ago

    I have alot of my clients on my wordfence.com account. I haven’t logged in for a while and when I just tried today it asks for my 2FA which I never set up. I reset the password but even after that it asks for 2FA. Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @clickwize and thanks for reaching out to us!

    If you could please send an email to lockout @ wordfence . com and provide your email address that is on the account or username, we can assist you!

    Let me know if you have any issues!

    Thanks!

    Thread Starter clickwize

    (@clickwize)

    Thanks,
    I just emailed to that address.

    Hi @wfadam

    I get locked out as an admin from time to time and have never received the unlock email.

    For WordFence Central users: Are we able to use Central to unlock admins via 2FA? If not, is this a planned feature.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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