Locking out customers

Hi @jigzoos, I’m sorry to hear that. We say that the out-of-the-box configurations are very aggressive because we know there will be some false positives. That said, there’s plenty of room to lessen the aggressiveness by disabling some of the features. To do so, I recommend looking at your log report. That will tell you the reasons they are being locked out and you can ad hoc disable those features. Let me know if you need assistance.