Lockout page “Unlock email” option not working with Firefox

  • Resolved abinternet

    (@abinternet)


    4 years, 1 month ago

    SUMMARY: Entering valid WordPress admin email address on the Wordfence lockout page when using Firefox browser I get error page which states “Sorry but your browser sent an invalid security token when trying to use this form”. Using same page in Chrome it works fine.

    FULL DETAILS:
    This morning an administrator (my wife) of one of the WordPress sites we manage for a client was locked out after two attempts with wrong password. (We don’t know why, as she was definitely using the active username and password, and in fact succesfully logged in later with same password after we unfreezed the lockout). She was using Firefox as her browser, and got the Wordfence lockout warning page “Your access to this site has been temporarily limited by the site owner…”. Under the section that says “If you are a WordPress user with administrative privileges on this site please enter your email in the box below and click “Send” she entered her email address and clicked the “Send Unlock email” button. Every time she tried that it returned an page in Firefox which just said “Sorry but your browser sent an invalid security token when trying to use this form”.

    I then tried logging in myself form a separate PC with the admin login and got locked out too. I too tried entering email address on the lockout page, and again got exact same error in Firefox “Sorry but your browser sent an invalid security token when trying to use this form”. I then tried opening the lockout page using Chrome and this time it accepted my email address and sent me the unfreeze instructions.

    Can you please investigate why your lockout page is not working with Firefox.

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @abinternet, thanks for your excellent description of this issue and how you have been able to replicate it.

    You have firstly checked on two separate PCs, which is great. The only addition I would suggest on top of this is to ensure all browser plugins/add-ons are disabled in Firefox when trying from a ‘clean’ or unrelated machine when attempting to replicate this problem. This will just rule out other external influences.

    Can you please try loading the lockout page while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load? If you see any red text in the console, please take a screenshot of it, upload to Snipboard and paste the link here. I will help interpret the errors with you.

    Could you please also confirm whether you are running WordPress 5.5 and the latest updates for all of your installed plugins?

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
  • The topic ‘Lockout page “Unlock email” option not working with Firefox’ is closed to new replies.