Lockouts

  • Resolved atomicbong

    (@atomicbong)


    3 years, 11 months ago

    Hi

    I have deactivated login protection.
    And 404 detection.
    I only want to use defender for changing the login URL.
    My WAAS customers keep getting locked out for using simple things like Elementor and Divi
    Its been quite a while where basic operations are locking people out and frankly they are not holding back in expressing their frustration to me.

    Is there anyway to not have defender lock anyone out?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hi there @atomicbong

    Hmm, if Login and 404 Lockouts are disabled, Defender should indeed not lock anyone out.

    In the Firewall > IP Banning settings, are there any IP addresses related to your domain or server in the blocklist there?

    If not, since you only need the Masked Login feature, please try a complete reset of the plugin in case some unwanted transients are maybe stuck in the database.

    Go to Settings > Data & Settings and set the Uninstallation options there to Reset and Remove, and save.

    Then click the Reset Settings button to clear all settings.

    Now deactivate and delete Defender. Then install it again from Plugins > Add New.

    That will sure you have a fresh install of the plugin.

    Once re-installed, instead of clicking the Start Now button on the Defender start screen, click the Start from Scratch link so it doesn’t auto-configure things you don’t want. Configure only your Masked Login.

    That should ensure you don’t get any more unwanted lockouts. ??

    Cheers!
    Patrick

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @atomicbong

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 2 replies - 1 through 2 (of 2 total)
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