Log in issues

  • For a long time I’ve only been able to log in to my site through a certain link (it gaveme an error message stating that I don’t have permission to enter then when I go to my actual website in a new tab it lets me into the admin). Today I wasn’t able to log on on any browser and I was unable to log onto WordPress support. The error message states that there is no such username or email registered with www.ads-software.com even though the log in details are definitely correct. I managed to log in eventually on Chrome. I added another user as an admin and I am able to log in with the second user details, but I still wasn’t able to log on if I searched for the www.ads-software.com log in and entered the details. I’ve managed to get into my site now but I don’t know if I will be able to access in future so I had to create a new www.ads-software.com account to be able to post on this forum. I tried disabling the Firewall and it didn’t make any difference. I didn’t clear my cookies in case it stopped me accessising my site through the only link I was able to acces it. I also tried deactivating all my plugins and it didn’t make any difference. I use Firefox but had the same issue on Edge and similar issues on Chrome. Sorry if this sounds confusing but it is very complicated.

    • This topic was modified 2 years, 3 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    and I was unable to log onto WordPress support. The error message states that there is no such username or email registered with www.ads-software.com even though the log in details are definitely correct.

    Just to clear that up first, www.ads-software.com itself and your site are two entirely separate entities. If you’ve never posted for support here before, you would indeed need to register a new account. ??

    I didn’t clear my cookies in case it stopped me accessising my site through the only link I was able to acces it.

    Sadly, this can often be a cookie issue. It can also be caused by browser extensions.

    First, please make sure that your browser is up to date: https://browsehappy.com/

    Please try updating your browser or switching to a different browser if it is not.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you and which browser (and version) you’re using if you’re still having trouble.

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