• Resolved hannab

    (@hannab)


    Hi,
    having an odd issue that I’ve never encountered before. I can log in but all I see is live site with black Admin bar up top (same for any user login). If I click site name to get to dashboard it just reloads the website. If I add wp-admin to my url I get “Sorry, you are not allowed to access this page.”

    Here’s what I’ve tried so far without any luck (via cPanel):

    1. Rename Plugins’ folder.
    2. Rename active theme’s folder (twentytwenty is present to default to).
    3. Manual update of WordPress core
    4. Looked at .htaccess file — nothing weird there.
    5. Noted that Admin user privileges were missing in Database so I added that back.
    6. Added new Admin user directly into database.
    7. I would revert to previous backup, but this is a brand new site that I just started and of course put tons of hours into the design and got locked out without warning or backing up.

    I’ve probably tried 10 other things that I came across here on www.ads-software.com but the results are the same — I can log in but not get anywhere beyond the live website.

    I’m running out of ideas. Please help me if you can.

    • This topic was modified 2 years, 6 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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