Logged out of ARMember account

  • Resolved mollyrwd

    (@mollyrwd)


    3 years, 9 months ago

    I used the ARMembers plugin to create a membership option on my website ( https://thefuntorunracingclub.co.uk/ ).

    I added someone as an admin to the website, and the plugin won’t let them change anything on the dashboard itself. Stupidly, I didn’t sign up to it myself, and I logged out of the account trying to add the logout option. Now I am logged out, it won’t let me log back in, and I can’t access anything within my WordPress dashboard, it just says ‘you do not have permission to view this page’ whenever I try to make amendments on the website. Is there anything I can do about this without deactivating and deleting the plugin and potentially losing all of the current subscribers?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    As I understood from your request, you have changed the administrator role user to the subscriber and after that, you have logged out of the website and you have lost the permission for the administrator. If so then, yes it will happen the same because the subscriber user has not permission to access all admin panel pages by default.
    But the issue does not seem from ARMember.

    If that is not the case then please provide more information so I can assist you further.

    Thanks

    Thread Starter mollyrwd

    (@mollyrwd)

    Hi,

    I didn’t change the role but when I logged out of the subscription in an attempt to add the option to logout, it wouldn’t let me log back in because I obviously didn’t have a subscription to my own website, if that makes sense.

    The issue is not from ARMember, but it is within the plugin and I cannot edit my website without asking WordPress help to deactivate it for me, and then reactivating it myself. But I can’t do that every single time I want to make amendments to my website, and I cannot see a way forward without deleting the plugin and reinstalling, but I don’t want to lose the members I already have. All I wanted to know was if there was another way around this, any way to add myself back as an admin, or any support I could get for this.

    Thank you for your response.

    Plugin Author reputeinfosystems

    (@reputeinfosystems)

    Hello,

    No, I think that will not be the case because ARMember allows all active members to log in to the website whether he has a membership plan or not. So there may be some other issue. And I think there is nothing wrong with the ARMember plugin.

    Thanks

    It is a ARMember issue because the plugin changes (overrides) the user role. My default user role configuration is subscriber and I have a user with two user roles: “administrator” and “author”. If that user enrolls a plan by using ARMember, the plugin override the roles to ARMember and then it messes around everything. If I cancell the enrollment, the plugin change the role to “subscriber”, which it is the default. So, I have a question… Is there some way to preserve the user roles before a enrollment or a cancell?

Viewing 4 replies - 1 through 4 (of 4 total)
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