• Resolved sg16

    (@sg16)


    I have been given the task of re-designing our company’s website, and have a class A problem – I cannot access the wordpress account/host/database/server.

    The website in question was built very long ago, by a person no longer working in the office, hence the email with which the account was made no longer exist.

    I have tried to access the website server, database and host, however can not locate and/or access either, as the usernames and passwords I have been given do not work on any of them.

    There is also no WordPress files on our internal server, so the emergency password reboot (with emergency.php file) does not work, as I assume the files needs to be linked to the website for this to work (I have tried downloading WordPress and copy it in there, but it doesn’t work, as expected).

    Does anyone have any advise as to how I can reset the password, with access to the website/login page only, without using the reset password button (as I can’t access the email the new password would be sent to)?

    I guess it’s worth noting that I’m new to wordpress and would therefore be using the latest version once I get started, however without access to anything I’ve not been able to explore it properly.

    Any help would be so very much appreciated !

Viewing 4 replies - 1 through 4 (of 4 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You can’t reset the password without any access, or anyone would be able to do it: https://codex.www.ads-software.com/Resetting_Your_Password

    Thread Starter sg16

    (@sg16)

    Ah, I was afraid that would be the case, I have browsed through the link above already and searched in the support forum for similar cases without any luck.

    I do have the backup of the wordpress files from 2012, would these be possible to use somehow?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Your best bet would be to contact the hosting providers and try to get them to believe that your company is who they say they are. People have been able to do this through matching up the company credit cards.

    Thread Starter sg16

    (@sg16)

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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