Login Blocked by Jetpack

I have the same problem. Looking for a solution quickly as I was using the contact form and it’s gone.

@scbmkt – best way to get help is to start your own thread and include a link to your site.

New thread here:
https://www.ads-software.com/support/plugin/jetpack#postform

Also see:

https://www.ads-software.com/support/topic/official-jetpack-support-resources-1?replies=1

@suchjy – you should be able to regain access to your site by using FTP or Cpanel to delete the JetPack plugin from your site here:

wp-content
    plugins
       jetpack - DELETE THIS FOLDER

Then try reinstalling from the Dashboard – but don’t enable the protect module.

@wpyogi,

Thanks. I was just trying to combine efforts since we are all having the same issue.

I’m sorry to hear about the trouble! You can find instructions to unblock your IP address here:
https://jetpack.me/support/security-features/#unblock

Please let me know how that works for you!

I’m sorry to hear about the trouble! You can find instructions to unblock your IP address here:
https://jetpack.me/support/security-features/#unblock

Please let me know how that works for you!

Yep, that works for me.
define(‘JETPACK_IP_ADDRESS_OK’, ‘X.X.X.X’);

I’m glad to hear! Please let us know if you have any other questions.

Having problem again with jetpack blocking me from logging in. It happened about a month ago. I believe it was corrected with an update. I read about whitelisting your ip address, but I am not able to do it.

Any help would be appreciated.

@joansomers Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#postform

Could you also let me know what happens when you whitelist your IP? Does the IP you added here match your current IP?

Thank you!

Is this new feature automatically enabled with the new update?

I don’t need or require security from Jetpack – I have that covered.

I don’t want it on or to run into the issues like those that have presented themselves since the last update. I have too many sites to oversee..

The feature is indeed automatically enabled when you update from Jetpack 3.3.2 to Jetpack 3.4+, unless you already use one of the following plugins:

• Limit Login Attempts
• Captcha
• Brute Force Login Protection
• Login Security Solution
• WPSecureOps Brute Force Protect
• BulletProof Security
• SiteGuard WP Plugin
• Security-protection
• Login Security
• Botnet Attack Blocker
• Wordfence Security
• All In One WP Security & Firewall
• iThemes Security

If you think we forgot a plugin on that list, let me know!

If you’d like Jetpack to stop automatically enabling some of the new modules, you can add the following code to your theme’s functions.php or to a functionality plugin:
add_filter( 'jetpack_get_default_modules', '__return_empty_array' );

Thanks Jeremy,

I hope you can understand, I hold back when updates come out because of the occasions that have transpired with several plugins lately that crash badly – and I have more than one site to maintain – I can’t just stop what I’m on to troubleshoot big problems.

Thanks for the list and the filter – I’ll add that right away so I can update. I was just waiting for what looked like an all clear in support.

I am having a similar problem I think is caused by jet pack I get a captcha everytime I try to go to admin and it doesn’t work on mobile so all I get is authentication required everything I have read has lead me to this being a jet pack problem…….

@jdc20181 Could you please start your own thread, as per the Forum Welcome?
https://www.ads-software.com/support/plugin/jetpack#postform

Could you also post your site URL there, so I can take a look at your log in form?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Thank you!

Got the same issue here – unfortunately I’m unable to edit the wp-config.php so really stuck. The automatic blocking enabling is in theory a good idea but really shouldn’t have been enabled. I had several security plugins (bulletproof security pro and wordfence Pro) enabled and now Jetpack’s blocking has created a total block on my website which requires a complete reinstall from backup. Please sort this out.