Login Error

  • I haven’t logged into my website for a few years and would like to get back in there. When I tried to login today, it’s throwing errors like “Cannot modify header information – headers already sent by (output started at /home/content/25/14065225/html/wp-config.php:154) in /home/content/25/14065225/html/wp-login.php on line 394”

    I am not sure that I know my login anymore and while ‘lost your password’ does send me a reset email, it doesn’t work when I click on the email.

    I know GoDaddy moved the site between servers? in the last year or so, maybe that did it? I am not super techy but have built and managed the site myself so I’m not a total newbie. I just have no idea how to troubleshoot this. Help appreciated!

    The page I need help with: [log in to see the link]

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  • Try reading over this and maybe try the ‘lost password’ tips first…

    https://codex.www.ads-software.com/Login_Trouble

    Once you get in check your updates… and take a look at this article

    https://codex.www.ads-software.com/FAQ_Troubleshooting

    The one section you might find pertinent is about a third the way down the FAQ list… ‘How do I solve the Headers already sent warning problem?’

    Let us know if you need more help.

    That error is just a php warning. php warnings can typically be ignored. The error you should be looking to fix is the cookie error.

    You can check the database in phpmyadmin under the wp_users table and change the email address attached to your admin account. Then click the forgot password link again. Actually, better since you are in the database go here: https://www.md5hashgenerator.com/ type in what you want the password to be and then press the generate button. Copy the string of characters that is generated into the password column.

    If the cookie issue blocks you from logging in after you’ve successfully reset your password try renaming your wp-content/plugins directory to plugins.hold and then refresh the login page. Sometimes that error is caused by a plugin that is outdated or has a bug.

    Hope this helps get you headed in the correct direction. Once you find a solution and get back into your website please tag the thread as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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