• Resolved NicCrockett

    (@niccrockett)


    I keep getting a “Password is incorrect. Please try again.” error message when attempting to login using UM’s login form. I haven’t edited the form, but have added the shortcode to a custom page that uses Elementor. I’ve tested the following:

    1) Disabled and Enabled all themes or plugins for conflicts, none found.
    2) Cleared the cache and excluded the pages from LiteSpeed as directed in the documentation.
    3) I used a script I found to write UM errors to the debug.log file and didn’t receive any.
    4) Disabled reCAPTCHA and received the same errors when logging in.
    5) I found another script that changes the error under the password field and it changed it to “user_password”.
    6) I also found a reference to set registration to auto login. However, mine install is already set to auto login. Plus, I’m testing login with an established account.

    Any other suggestions to get the login page to function? I’ve exhausted everything I can think of or have found. Thanks for any help you can offer!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter NicCrockett

    (@niccrockett)

    I found the problem and unfortunately it requires changing settings I need. However, I don’t technically need the UM login page, I just thought it would be a beneficial feature. I originally installed the plugin to test the user and member pages. So, is there a way to disable pages I don’t need in the settings? I see where to assign the pages to a page on my site, but not a way to disable unneeded pages. Obviously I can create pages and assign them to those pages, but then I have pages I don’t need on my website. Thanks for any help you can offer!

    Plugin Support andrewshu

    (@andrewshu)

    Hello @niccrockett

    Could you assign pages to one test page and not using this page on the frontend?

    Regards.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @niccrockett

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Login Fails’ is closed to new replies.