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Resolved canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi. I have installed the plug-in and uploaded my products in my demo store but problems arise when registering and confirming the purchase. No text shows up in the login fields, it is just blank even though if you go back, it recognizes the previously inserted text. No matter what I do, I cannot successfully register a user, it always gives an error, either with the VAT number or it says the user already exists even though it has yet to accept one.

https://www.ads-software.com/plugins/jigoshop/

Viewing 15 replies - 1 through 15 (of 17 total)

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Jigoshop Support-Vasili
(@vasiliborbis)

9 years, 1 month ago

Hi canaryblogger,

Could you provide some link to the site?

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi. Sorry, I wasn’t notified of your response. The store address is https://www.canaryadminservices.com/v-store

Thank you
Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago
Hi canaryblogger,
In your wp-content/themes/aquitaine/style.css find the following line:
```
input
{
height: 14px;
}
```
and change it to
```
input
{
/*height: 14px;*/
}
```
And you should see everything ??
Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi. I have input the above but nothing has changed. I even tried 16px, 18px and 22px but no change at all to the form.

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago

Hi,
So you’ve edited the 108th line in this: wp-content/themes/aquitaine/style.css
file and haven’t seen any effect?
You might want to try to clear your browsers cache.

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi,
Thank you, I have managed to fix that problem now. I was inputing the code on the theme style css page within Theme Options.

The only other problem I see is with the EU VAT number. It doesn’t accept my Spanish ID and I need this feature for my accounts.

Thanks

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago

Hi,
Do you get some kind of an error message? If you do, could you tell me what kind of an error/ the contents of the error message?
Regards,
Marcin

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi. Yes, it says:
EU VAT Number (billing) is not a valid VAT Number. Leave it blank to disable VAT validation. (VAT may be charged depending on your location)

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago

Hi,
We are using this API :
https://ec.europa.eu/taxation_customs/vies/
check if your VAT number is valid here.
Regards,
Marcin

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

HI.
This number is for import/export where companies are required to register. I need customers who purchase my e-Books and services to be able to input their ID or passport number for invoicing purposes so this API will not work for the majority of companies that use this plugin. Is there another way around it?

Thanks
Sabrina

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago

Hi,
So you want to not validate the EU VAT Number field?

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Hi
I would like clients to input their ID to purchase my services whatever that number may be so I suppose yes, the field would have to be unvalidated if there is a way to do that

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years, 1 month ago

Hi,
Unfortunately you’d rather have to remove the field and add a new one, or change it’s name/id to do so.

Thread Starter canaryblogger
(@canaryblogger)

9 years, 1 month ago

Thank you. Can you please advise me how to do this?

Plugin Author Jigoshop Support – Marcin
(@azrielnefezen)

9 years ago

Hi,
In your wp-content/plugins/jigoshop/templates/checkout/form.php file you’ll the “get_billing_fields” function. This is your target ??
Regards,
Marcin