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Resolved SR20DETg20girl
(@sr20detg20girl)

1 year, 8 months ago

My client has a site that was built by another developer. When on the CHECKOUT page, the pay shows the LOGIN and REGISTER forms, even when the user is already logged in. Logging in again does nothing.

I have searched a bunch but can’t find anything related to this issue or how to fix it. Any thoughts?

Thank you in advance!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

(@babylon1999)

Hello @sr20detg20girl,

Thank you for reaching out!

My client has a site that was built by another developer. When on the CHECKOUT page, the pay shows the LOGIN and REGISTER forms, even when the user is already logged in. Logging in again does nothing.

When customers reach the checkout page, are they automatically logged out, or are you simply referring to the presence of the login fields being displayed?

I want to know whether something is deleting the login session, or if the fields are merely visible but not affecting the user’s login status.

To check this, you can navigate from the checkout page to the “My Account” page. If you are prompted to log in again at that point, then it confirms that you were indeed logged out.

Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

Thread Starter

SR20DETg20girl

(@sr20detg20girl)

1 year, 8 months ago

Hi Saif.

It still shows me as logged in while I’m on the Checkout page. I still see the black WP Admin menu bar at the top and can click into the Admin area without having to login again.

It appears that it’s simply the login fields being displayed (only on the Checkout page, NOT on the Cart page) as when I click on “My Account” it still shows I am already logged in.

System Status Report is as follows:

https://gist.github.com/AinsleyJ127/9ccb9a33d13b72df5b99b555fbf1fde0

`
### WordPress Environment ###

WordPress address (URL): https://slkc.com
Site address (URL): https://slkc.com
WC Version: 7.9.0
REST API Version: ? 7.9.0
WC Blocks Version: ? 10.4.6
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
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WC Database Prefix: wp_
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attachment: 114
custom_css: 1
customize_changeset: 24
elementor_library: 10
ibrands: 1
nav_menu_item: 24
our_brands: 13
our_videos: 3
page: 23
post: 5
product: 45
product_variation: 2
revision: 207
shop_order: 4
testimonial: 2
wpcf7_contact_form: 3
wwp_requests: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

All-in-One WP Migration Unlimited Extension: by ServMask – 2.52
All-in-One WP Migration: by ServMask – 7.76
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
ClearSale: by ClearSale – 1.2.0
Coinbase Commerce: by Coinbase Commerce – 1.3
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Slider Revolution: by ThemePunch – 6.6.12
Vimeo: by Vimeo – 1.2.1
Avalara AvaTax: by Avalara – 2.3.0
WooCommerce Affirm Gateway: by WooCommerce – 2.0.2
WP Menu Cart: by WP Overnight – 2.14.0
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Products Filter for WooCommerce: by realmag777 – 2.2.9.4
Wholesale For WooCommerce: by wpexpertsio – 1.8.6
WooCommerce: by Automattic – 7.9.0
Wordfence Security: by Wordfence – 7.10.2
WordPress Importer: by wordpressdotorg – 0.8.1

### Inactive Plugins (1) ###

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2

### Must Use Plugins (1) ###

WordPress automation by Installatron: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #14 - /shop/
Cart: #15 - /cart/
Checkout: #16 - /checkout/
My account: #17 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: SLKC Child Theme
Version: 1.0.0
Author URL: https://www.1SkyMedia.com/
Child Theme: ?
Parent Theme Name: SLKC
Parent Theme Version: 1.0.0
Parent Theme Author URL: https://www.1SkyMedia.com/
WooCommerce Support: ?

### Templates ###

Overrides: SLKC-child/woocommerce/archive-product.php
SLKC-child/woocommerce/auth/footer.php
SLKC-child/woocommerce/auth/form-grant-access.php
SLKC-child/woocommerce/auth/form-login.php
SLKC-child/woocommerce/auth/header.php
SLKC-child/woocommerce/cart/cart-empty.php
SLKC-child/woocommerce/cart/cart-item-data.php
SLKC-child/woocommerce/cart/cart-shipping.php
SLKC-child/woocommerce/cart/cart-totals.php
SLKC-child/woocommerce/cart/cart.php version 7.4.0 is out of date. The core version is 7.9.0
SLKC-child/woocommerce/cart/cross-sells.php
SLKC-child/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.9.0
SLKC-child/woocommerce/cart/proceed-to-checkout-button.php
SLKC-child/woocommerce/cart/shipping-calculator.php
SLKC-child/woocommerce/checkout/cart-errors.php
SLKC-child/woocommerce/checkout/form-billing.php
SLKC-child/woocommerce/checkout/form-coupon.php
SLKC-child/woocommerce/checkout/form-login.php
SLKC-child/woocommerce/checkout/form-pay.php version 7.0.1 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/checkout/form-shipping.php
SLKC-child/woocommerce/checkout/order-receipt.php
SLKC-child/woocommerce/checkout/payment-method.php
SLKC-child/woocommerce/checkout/payment.php version 7.0.1 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/checkout/review-order.php
SLKC-child/woocommerce/checkout/terms.php
SLKC-child/woocommerce/checkout/thankyou.php
SLKC-child/woocommerce/content-product.php
SLKC-child/woocommerce/content-single-product.php
SLKC-child/woocommerce/content-widget-price-filter.php
SLKC-child/woocommerce/content-widget-product.php
SLKC-child/woocommerce/content-widget-reviews.php
SLKC-child/woocommerce/emails/admin-cancelled-order.php
SLKC-child/woocommerce/emails/admin-failed-order.php
SLKC-child/woocommerce/emails/admin-new-order.php
SLKC-child/woocommerce/emails/customer-completed-order.php
SLKC-child/woocommerce/emails/customer-invoice.php
SLKC-child/woocommerce/emails/customer-new-account.php
SLKC-child/woocommerce/emails/customer-note.php
SLKC-child/woocommerce/emails/customer-on-hold-order.php
SLKC-child/woocommerce/emails/customer-processing-order.php
SLKC-child/woocommerce/emails/customer-refunded-order.php
SLKC-child/woocommerce/emails/customer-reset-password.php
SLKC-child/woocommerce/emails/email-addresses.php
SLKC-child/woocommerce/emails/email-customer-details.php
SLKC-child/woocommerce/emails/email-downloads.php
SLKC-child/woocommerce/emails/email-footer.php
SLKC-child/woocommerce/emails/email-header.php
SLKC-child/woocommerce/emails/email-order-details.php
SLKC-child/woocommerce/emails/email-order-items.php
SLKC-child/woocommerce/emails/email-styles.php
SLKC-child/woocommerce/emails/plain/admin-cancelled-order.php
SLKC-child/woocommerce/emails/plain/admin-failed-order.php
SLKC-child/woocommerce/emails/plain/admin-new-order.php
SLKC-child/woocommerce/emails/plain/customer-completed-order.php
SLKC-child/woocommerce/emails/plain/customer-invoice.php
SLKC-child/woocommerce/emails/plain/customer-new-account.php
SLKC-child/woocommerce/emails/plain/customer-note.php
SLKC-child/woocommerce/emails/plain/customer-on-hold-order.php
SLKC-child/woocommerce/emails/plain/customer-processing-order.php
SLKC-child/woocommerce/emails/plain/customer-refunded-order.php
SLKC-child/woocommerce/emails/plain/customer-reset-password.php
SLKC-child/woocommerce/emails/plain/email-addresses.php
SLKC-child/woocommerce/emails/plain/email-customer-details.php
SLKC-child/woocommerce/emails/plain/email-downloads.php
SLKC-child/woocommerce/emails/plain/email-order-details.php
SLKC-child/woocommerce/emails/plain/email-order-items.php
SLKC-child/woocommerce/global/breadcrumb.php
SLKC-child/woocommerce/global/form-login.php
SLKC-child/woocommerce/global/quantity-input.php version 7.4.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/global/sidebar.php
SLKC-child/woocommerce/global/wrapper-end.php
SLKC-child/woocommerce/global/wrapper-start.php
SLKC-child/woocommerce/loop/add-to-cart.php
SLKC-child/woocommerce/loop/loop-end.php
SLKC-child/woocommerce/loop/loop-start.php
SLKC-child/woocommerce/loop/no-products-found.php version 2.0.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/loop/orderby.php
SLKC-child/woocommerce/loop/pagination.php
SLKC-child/woocommerce/loop/price.php
SLKC-child/woocommerce/loop/rating.php
SLKC-child/woocommerce/loop/result-count.php
SLKC-child/woocommerce/loop/sale-flash.php
SLKC-child/woocommerce/myaccount/dashboard.php
SLKC-child/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/myaccount/form-add-payment-method.php version 7.0.1 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/myaccount/form-edit-account.php
SLKC-child/woocommerce/myaccount/form-edit-address.php
SLKC-child/woocommerce/myaccount/form-login.php
SLKC-child/woocommerce/myaccount/form-lost-password.php
SLKC-child/woocommerce/myaccount/form-reset-password.php
SLKC-child/woocommerce/myaccount/lost-password-confirmation.php
SLKC-child/woocommerce/myaccount/my-account.php
SLKC-child/woocommerce/myaccount/my-address.php
SLKC-child/woocommerce/myaccount/my-downloads.php
SLKC-child/woocommerce/myaccount/my-orders.php
SLKC-child/woocommerce/myaccount/navigation.php
SLKC-child/woocommerce/myaccount/orders.php version 7.0.1 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/myaccount/payment-methods.php version 2.6.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/myaccount/view-order.php
SLKC-child/woocommerce/notices/error.php
SLKC-child/woocommerce/notices/notice.php
SLKC-child/woocommerce/notices/success.php
SLKC-child/woocommerce/order/form-tracking.php
SLKC-child/woocommerce/order/order-again.php version 3.5.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/order/order-details-customer.php
SLKC-child/woocommerce/order/order-details-item.php
SLKC-child/woocommerce/order/order-details.php version 7.7.0 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/order/order-downloads.php
SLKC-child/woocommerce/order/tracking.php
SLKC-child/woocommerce/product-searchform.php
SLKC-child/woocommerce/single-product/add-to-cart/external.php
SLKC-child/woocommerce/single-product/add-to-cart/grouped.php
SLKC-child/woocommerce/single-product/add-to-cart/simple.php
SLKC-child/woocommerce/single-product/add-to-cart/variable.php
SLKC-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
SLKC-child/woocommerce/single-product/add-to-cart/variation.php
SLKC-child/woocommerce/single-product/meta.php
SLKC-child/woocommerce/single-product/photoswipe.php
SLKC-child/woocommerce/single-product/price.php
SLKC-child/woocommerce/single-product/product-attributes.php
SLKC-child/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0
SLKC-child/woocommerce/single-product/product-thumbnails.php
SLKC-child/woocommerce/single-product/rating.php
SLKC-child/woocommerce/single-product/related.php
SLKC-child/woocommerce/single-product/review-meta.php
SLKC-child/woocommerce/single-product/review-rating.php
SLKC-child/woocommerce/single-product/review.php
SLKC-child/woocommerce/single-product/sale-flash.php
SLKC-child/woocommerce/single-product/share.php
SLKC-child/woocommerce/single-product/short-description.php
SLKC-child/woocommerce/single-product/stock.php
SLKC-child/woocommerce/single-product/tabs/additional-information.php
SLKC-child/woocommerce/single-product/tabs/description.php
SLKC-child/woocommerce/single-product/tabs/tabs.php
SLKC-child/woocommerce/single-product/title.php
SLKC-child/woocommerce/single-product/up-sells.php
SLKC-child/woocommerce/single-product-reviews.php
SLKC-child/woocommerce/single-product.php
SLKC-child/woocommerce/content-product_cat.php
SLKC-child/woocommerce/taxonomy-product_cat.php
SLKC-child/woocommerce/taxonomy-product_tag.php

Outdated Templates: ?
					
					
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### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://slkc.com
Subscriptions-core Library Version: 6.0.0
Subscriptions Template Theme Overrides: SLKC-child/woocommerce/emails/email-order-details.php
SLKC-child/woocommerce/emails/plain/email-order-details.php

Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — New Jersey

### Subscriptions by Payment Gateway ###


### Payment Gateway Support ###

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Coinbase: products
PayPal: refunds
products


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-20 04:08:36 -04:00
Options: ?
Notes: 145
Onboarding: completed

### WooCommerce Payments ###

Version: 6.2.0
Connected to WPCOM: Yes
Blog ID: 221278102
Account ID: acct_1NTpADCAS8s71ukq

### Action Scheduler ###

Complete: 129
Oldest: 2023-06-19 12:31:47 -0400
Newest: 2023-07-19 10:55:29 -0400

Failed: 9
Oldest: 2023-02-14 22:49:55 -0500
Newest: 2023-05-31 23:45:58 -0400

Pending: 2
Oldest: 2023-07-20 10:55:29 -0400
Newest: 2023-07-20 10:55:29 -0400


### Status report information ###

Generated at: 2023-07-19 15:24:34 -04:00
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This reply was modified 1 year, 8 months ago by SR20DETg20girl.
This reply was modified 1 year, 8 months ago by SR20DETg20girl.

Beauty of Code (woo-hc)

(@beautyofcode)

1 year, 8 months ago

Hi @sr20detg20girl ,

I have gone to your site, and see what you mean, as the Login/Register form is displayed on the checkout page even when logged in:

SLKC-child/woocommerce/checkout/form-login.php

Checking your SSR, I can see that your current theme overrides the default WooCommerce checkout page, which indicates that this behavior may be coming from your current theme.

I’d suggest temporarily switching to a default theme, like Storefront to see if this resolves the issue.

If the issue is still present, I’d suggest performing a full conflict test at this point, to rule out any theme/plugin conflicts causing this behavior. You can read more on this here:

How to test for conflicts

Let us know how this goes!

Beauty of Code (woo-hc)

(@beautyofcode)

1 year, 8 months ago

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Login Forms Display on Checkout Page When Already Logged In’ is closed to new replies.