Login Loop on some of the users

Hi there, thank you for reaching out to Paid Memberships Pro.

Are you able to consistently replicate this with a specific user? If so, please try logging into https://andreouacademy.com/wp-login.php and let me know if the issue persists from there?

Does this only happen with a specific user or multiple users on your site?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, I can’t replicate this, It just happens randomly with users. Sometimes when this happens we create them new credentials but now a user contacted me and says that these credentials have a problem too. I checked with her credentials and the problem is real.

I don’t think it’s related to the credentials themselves but more due to the page that they are being redirected to after login, has another redirect on it.

In order for us to have a better understanding of your site, please can you provide us with your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

1. Navigate to Tools > Site Health in the WordPress admin.
2. Click on the “Info” tab.
3. Click the button to “Copy site info to clipboard”.

The entire output of your Site Health is now copied to your clipboard. You can then paste it into a reply here.

` wp-core

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user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 336
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/wikibzfi/public_html
wordpress_size: 137.03 GB (147136426644 bytes)
uploads_path: /home/wikibzfi/public_html/wp-content/uploads
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themes_size: 37.46 MB (39278216 bytes)
plugins_path: /home/wikibzfi/public_html/wp-content/plugins
plugins_size: 477.63 MB (500827598 bytes)
database_size: 463.69 MB (486214482 bytes)
total_size: 274.70 GB (294957280898 bytes) wp-dropins (1)

maintenance.php: true wp-active-theme

name: Hello Elementor (hello-elementor)
version: 3.0.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/wikibzfi/public_html/wp-content/themes/hello-elementor
auto_update: Disabled wp-themes-inactive (4)

Eduma Child: version: 1.0.0, author: ThimPress, Auto-updates disabled
Eduma: version: 5.3.3, author: ThimPress, Auto-updates disabled
OceanWP: version: 3.5.5, author: OceanWP, Auto-updates enabled
Twenty Twenty-Four: version: 1.1, author: the WordPress team, Auto-updates disabled wp-mu-plugins (1)

Health Check Troubleshooting Mode: author: (undefined), version: 1.9.1 wp-plugins-active (21)

Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Auto-updates disabled
Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.6.4, author: Code Snippets Pro, Auto-updates disabled
Connect Paid Memberships Pro to Discord: version: 1.2.17, author: ExpressTech Software Solutions Pvt. Ltd., Strangers Studios, Auto-updates disabled
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Elementor Pro: version: 3.21.1, author: Elementor.com, Auto-updates disabled
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Paid Memberships Pro - Akismet Integration: version: 1.0.1, author: Paid Memberships Pro, Auto-updates disabled
Paid Memberships Pro - WooCommerce Add On: version: 1.9, author: Paid Memberships Pro, Auto-updates disabled
Solid Affiliate: version: 1.9.1, author: Solid Plugins, Auto-updates enabled
Tutor LMS: version: 2.7.0, author: Themeum, Auto-updates disabled
Tutor LMS Certificate Builder: version: 1.0.5, author: Themeum, Auto-updates disabled
Tutor LMS Elementor Addons: version: 2.1.4, author: Themeum, Auto-updates disabled
Tutor LMS Pro: version: 2.7.0, author: Themeum, Auto-updates disabled
WooCommerce: version: 8.8.2, author: Automattic (latest version: 8.8.3), Auto-updates disabled
WP Mail SMTP: version: 4.0.1, author: WP Mail SMTP, Auto-updates disabled
WP Rollback: version: 2.0.6, author: WP Rollback (latest version: 2.0.7), Auto-updates disabled
Yoast SEO: version: 22.5, author: Team Yoast (latest version: 22.6), Auto-updates disabled wp-plugins-inactive (33)

All-in-One WP Migration: version: 7.81, author: ServMask, Auto-updates disabled
Asset CleanUp: Page Speed Booster: version: 1.3.9.3, author: Gabe Livan, Auto-updates disabled
Autoptimize: version: 3.1.11, author: Frank Goossens (futtta), Auto-updates disabled
Basic User Avatars: version: 1.0.8, author: Stranger Studios, Auto-updates disabled
bunny.net: version: 2.2.4, author: bunny.net, Auto-updates disabled
Cloudflare: version: 4.12.7, author: Cloudflare, Inc., Auto-updates disabled
Dynamic Visibility for Elementor: version: 5.0.10, author: Dynamic.ooo, Auto-updates disabled
Elementor Addon Elements: version: 1.13.3, author: WPVibes (latest version: 1.13.5), Auto-updates disabled
Essential Addons for Elementor: version: 5.9.17, author: WPDeveloper (latest version: 5.9.20), Auto-updates disabled
EWWW Image Optimizer: version: 7.6.0, author: Exactly WWW, Auto-updates disabled
Facebook Chat Plugin - Live Chat Plugin for WordPress: version: 2.5, author: Meta, Auto-updates disabled
Fixed Widget: version: 6.2.3, author: Thomas Maier, Max Bond, Auto-updates disabled
GetResponse for WordPress: version: 5.5.34, author: GetResponse, Auto-updates disabled
Health Check & Troubleshooting: version: 1.7.0, author: The www.ads-software.com community, Auto-updates disabled
Hustle: version: 7.8.4, author: WPMU DEV, Auto-updates disabled
Import and export users and customers: version: 1.26.6.1, author: codection, Auto-updates disabled
Ivory Search: version: 5.5.6, author: Ivory Search, Auto-updates disabled
Jetpack: version: 13.3.1, author: Automattic (latest version: 13.4), Auto-updates disabled
Jetpack Boost: version: 3.2.2, author: Automattic - Jetpack Site Speed team, Auto-updates disabled
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Payment Plugins for Stripe WooCommerce: version: 3.3.61, author: Payment Plugins, [email protected] (latest version: 3.3.62), Auto-updates disabled
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Sticky Header OceanWP: version: 1.0.8, author: Oren Hahiashvili, Auto-updates disabled
TI WooCommerce Wishlist: version: 2.8.2, author: TemplateInvaders, Auto-updates disabled
Under Construction: version: 4.00, author: WebFactory Ltd, Auto-updates disabled
W3 Total Cache: version: 2.7.1, author: BoldGrid (latest version: 2.7.2), Auto-updates disabled
WooCommerce Direct Checkout: version: 3.3.3, author: QuadLayers, Auto-updates disabled
WP Bouncer - Limit Simultaneous Logins: version: 1.5.1, author: Stranger Studios, Auto-updates disabled
WPForms Lite: version: 1.8.8.3, author: WPForms, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 8000M
upload_max_filesize: 8000M
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gd_version: bundled (2.1.0 compatible)
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extension: mysqli
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WP_SITEURL: undefined
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WP_PLUGIN_DIR: /home/wikibzfi/public_html/wp-content/plugins
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CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
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WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable wp_mail_smtp

version: 4.0.1
license_key_type: lite
debug: No debug notices found.
lite_install_date: Jul 9, 2021 @ 8:20pm pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-05-09 07:00:21) |
pmpro_cron_stripe_subscription_updates (2024-05-09 07:00:21) |
pmpro_cron_expiration_warnings (2024-05-09 07:00:22) |
pmpro_cron_admin_activity_email (2024-05-09 10:30:00) |
pmpro_cron_delete_tmp (2024-05-09 10:30:00) |
pmpro_cron_credit_card_expiring_warnings (2024-06-06 19:00:21) |
pmpro_license_check_key (2024-06-06 19:00:21)
pmpro-gateway: Stripe (Legacy Keys) [stripe:legacy-keys]
pmpro-gateway-env: Live/Production [live]
pmpro-orders: 239 orders
pmpro-discount-codes: 6 discount codes
pmpro-sessions:
session_status: Active
pmpro-membership-levels: {
"9": {
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billing: https://andreouacademy.com/membership-account/membership-billing/
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pmpro-recorded-site-url: https://andreouacademy.com
pmpro-pause-mode: Disabled

Thank you for your time.

Thank you for sharing this. Please temporarily deactivate Tutor LMS and let me know if the issue persists? I’d like to rule out the possibility of their plugin adding any redirects to the site.

Good Morning. It was TutorLMS, It was interfering with PMPro. I downloaded an older version of TutorLMS and everything works now. Thank you for your assistance. You can close this thread.

Sincerely,
Kopridis Konstantinos

• This reply was modified 6 months, 2 weeks ago by konstantinoskop. Reason: To mark it as resolved

I’m glad to hear this has helped. Feel free to reach out if there’s anything else we can assist with.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro