Login not working

  • Resolved kobireed

    (@kobireed)


    6 years, 5 months ago

    Hello! I have a couple issues:

    1st issue is the Login Redirect shortcode is not working when using the Safari Browser. After a person logs in, the redirect just brings them back to the Login page. Not to the page I need.

    The 2nd issues is when using IE and Chrome, the recapcha on our login page just spins. The subscriber is never given the opportunity to get past it.

    https://www.legeosolutions.com/login-page/

    Thank you for any assistance to you provide. I am thinking of rolling the app back if this is not something that can be solved. It was working in previous versions.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Georgian Cocora

    (@raster02)

    Hello @kobireed,

    Can you clear your cache and try again ?

    1. I’ve tested with Safari from my phone and it works correctly. I get sent to the lepave page.

    2. I tested this with Chrome on your website and it works correctly.

    Let me know.

    Regards.

    Thread Starter kobireed

    (@kobireed)

    I have 20 current subscribers who all say they are unable to get it to work on Safari and Firefox. I am at a loss on why they aren’t able to get in. The recaptcha is just not working for them on a PC. It just keeps spinning. and on Safari the site just redirects back to the Login page. Is there any other tricks you can recommend for me? Is there a way to force clear the cache in the backend for all users?

    Plugin Author Georgian Cocora

    (@raster02)

    Are you getting these errors also ?

    You don’t seem to use a cache mechanism on your website, so I believe this should be related to their browser. What type of hosting do you have ? Maybe it provides one directly ?

    Have you asked them to try with a different browser ? This should make it work if the issue is what I said.

    Regards.

    Thread Starter kobireed

    (@kobireed)

    Hi. Yes. We have asked them to try different browsers as well. Unfortunately we are not seeing any improvements even after they clear their browser cache.

    Plugin Author Georgian Cocora

    (@raster02)

    Hello @kobireed,

    Please open a ticket on our website and link to this thread.

    Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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