Login only after Password Reset

  • Resolved mfritch

    (@mfritch)


    10 years ago

    I’ve installed a new site for a client that is being hosted on Rackspace.

    Whenever anyone tries to log in to wp-admin, every login attempt fails – no message, just the login screen displayed without password, UNTIL you click “Lost your Password?”, and fill in your email address.

    You can then immediately login. Without resetting the password, without checking your mail, or anything. Once you click on “Get New Password”, the Login Screen is re-displayed and you can log in.

    The site did not behave like this on my development server (which is on Rackspace) and no new plugins have been added. The site was moved using the plugin Duplicator which I have used many times before. I’ve tried all the troubleshooting I know, but the problem persists.

    Anyone have any ideas?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator t-p

    (@t-p)

    double check you have not restricked access only from a certain only via any plugin or via .htaccess file

    Thread Starter mfritch

    (@mfritch)

    Good thought, but I already checked that. The .htaccess only contains the information written by WordPress.

    Plus, access is not restricted after you click the “Get New Password” button. It takes no further action after that to log in. You just click the button and immediately log in.

    And now, it’s happening on another site that was launched yesterday. This new site uses a different theme, different set of plugins and a different Rackspace account.

    User78342324

    (@rune-vantage)

    Have you recently installed any plugins? Also, check your wp-config.php file, make sure that the database credentials are correct.

    Thread Starter mfritch

    (@mfritch)

    Both sites were made newly “live”. No plugins were changed from the development area to the live area and there were no login issues in the development area.

    Good thought on the wp-config file. But all database credentials are correct and all Authentication Keys and Salts valid.

    User78342324

    (@rune-vantage)

    Have you checked your .htaccess file?

    https://codex.www.ads-software.com/htaccess

    Thread Starter mfritch

    (@mfritch)

    Good thought, but I already checked that. The .htaccess only contains the information written by WordPress.

    User78342324

    (@rune-vantage)

    What type of hosting are you running WordPress on?

    Thread Starter mfritch

    (@mfritch)

    Both sites we are seeing this with are on Rackspace. The one is the clients own Rackspace account and the other is on a Rackspace cloud site.

    Rackspace says they have no other reports of this happening.

    User78342324

    (@rune-vantage)

    Are you running WordPress in an unmanaged environment?

    —–
    https://www.rackspace.com/knowledge_center/article/installing-wordpress-on-cloud-sites

    https://www.rackspace.com/knowledge_center/video/install-wordpress-with-1-click-on-cloud-sites

    Thread Starter mfritch

    (@mfritch)

    I finally got around to fixing this issue today.

    I use the plugin Duplicator to migrate sites, so I never thought of looking where the issue lie.

    In the database options table, siteurl was set to “https://www.domain.com” while home was set to “https://domain.com”. Once the two options matched, by login issue was resolved.

    Don’t know why Duplicator hiccuped though.

    Moderator t-p

    (@t-p)

    Glad you got it sorted ??

Viewing 11 replies - 1 through 11 (of 11 total)
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