Login problem (Button ‘login’ not responding)

Hello @namig555,

Thanks for reaching out to us!

Our plugin does not have captcha settings. The issue may be coming from the Wordfence plugin but we are not sure.
I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshoot mode and only activate Custom Login Page Customizer by Colorlib and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

Warm regards,
Beatrice.

Hello Beatrice

Thank you so much for your answer !

I installed the plugin of “Health Check & Troubleshooting”, but I could not reach the ‘troubleshoot mode’. I would like to join here a screen shot for more clarity, but I don’t see where…

I can only work from my ‘profile zone’ (since I cannot access my admin area), so I don’t know how to access the Troubleshooting mode you mentioned.

When I click on the plugin “Health Check & Troubleshooting”, I only receive 3 options:
Description
Changelog
FAQs
and no troubleshoot mode…

Can you please tell me how to access it?
Thank you very much!

Hello @namig555,

You can send a screenshot using a service like Imgur, Pastebin, or Dropbox.
Regarding the troubleshooting mode, please go to your dashboard > Plugins > activate the “Health Check ” plugin > after you activate it you will see a “troubleshoot” button. Please see a screenshot here, it might help.

Warm regards,
Beatrice.

Thank you Beatrice,
I managed to go to the “troubleshoot” button and activated the Custom Login Page Customizer by Colorlib.
I pressed “Apply”, and received the following messages at the top of the Troubleshooting page (I hope I did everything correctly):

“You don’t have any of the default themes installed. A default theme helps you determine if your current theme is causing conflicts.” (then a button: ‘Install a default theme’)

“This theme requires the following plugin: Uncode Core.
Begin activating plugin”

Shall I install the default theme?
and what about the ‘Uncode Core’?

Thank you for your answer ??
Nami.

Hello @namig555,

Please go to your WP dashboard > Themes > Add New > search for “Twenty Twenty-One” > Install the theme. After this please try again the troubleshooting mode.

If you still have issues troubleshooting please do the following:
– the issue might be coming from the Wordfence plugin. Please try to deactivate it and see if you still encounter the error.
– if the issue persists, deactivate the Custom Login Page Customizer by Colorlib plugin and see if you still have issues. If yes, the issue is not coming from our plugin.

Warmly,
Beatrice.

Thank you Beatrice so much!
I found what is creating the trouble to login: it’s Wordfence.
When I deactivate it – the login page works correctly.
Now, how do I solve this issue…?
Not having “Wordfence” is a bit risky to my site since I have payments online.

Can you tell me what will be the best to do in this stage?

Thx again ??
Nami.

Hi Nami,

Unfortunately, we cannot solve this issue since it is not coming from our plugin- I’m sorry!
I recommend you to reach out to the support team of Wordfence so they can help you asap.

Warmly,
Beatrice.

Thank you !
Lots of appreciation for your support until now ??
Nami.