Login problems

  • Hello, I cannot login to my wp-admin page anymore. I have tried lost password link, but it doesn’t recognise my email address (which I know is the correct one). I also changed admin email and password in the php database directly and it still doesn’t work. I really don’t know what to do anymore. My site is still working but the mobile version doesn’t always show; sometimes you get to see a “I’m not a robot” screen, which is clearly what is making the login difficult, since I never incorporated a page like this.
    Me not being able to get into the back end means I cannot solve the mobile site problem. Please help.

    • This topic was modified 8 months, 1 week ago by saanch.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter saanch

    (@saanch)

    Error: Please enter a username or email address.

    This is the message I get when I put in my admin email for lost password.

    You must not log in with the admin email but with the email or user name of your WordPress user. The admin email is handled separately in WordPress.

    Also check again whether you have done everything correctly when changing the password via phpmyadmin: https://www.ads-software.com/documentation/article/reset-your-password/#through-phpmyadmin

    Furthermore: have you activated a security plugin? If so, I would recommend deactivating it. You can do this without accessing the backend via FTP. There you would have to remove the relevant directory of the security plugin in /wp-content/plugins/.

    Thread Starter saanch

    (@saanch)

    I tried this too and it doesn’t work either.

    Which of my tips are you referring to?

    Thread Starter saanch

    (@saanch)

    Logging in with username or email of WordPress user. And security plugin is deactivated too.

    Thread Starter saanch

    (@saanch)

    Not sure, but I think the problems started when my new SSL certificate was installed. But the hosting company says everything is in order.

    Thread Starter saanch

    (@saanch)

    I do see however that when I go back in to edit my password again (following the steps in the link you sent), MD5 is not selected anymore.

    The SSL certificate is responsible for general accessibility, not for access with login & password.

    The setting of MD5 as encryption for the password is only set when saving. The value of the password is thus saved with MD5. As soon as you successfully log in to WordPress with it, the value is replaced by a value secured by WordPress. You will therefore never see MD5 there again after manually saving with MD5. Everything is normal.

    Since your login is still not working, I would check whether you are changing the password in the correct database. It can happen that you choose the wrong one. Look in wp-config.php to see which database your project uses and make sure in your hosting account which database you open in phpmyadmin.

    Thread Starter saanch

    (@saanch)

    I only have one database. I don’t understand what is happening and why the login keeps failing.

    I would recommend that you contact your hoster’s support team.

Viewing 10 replies - 1 through 10 (of 10 total)
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