Login required to submit ticket? (OST 1.8.1)

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  • Plugin Author michaelbo

    (@michaelbo)

    Hello Karl,
    Yes, the user has to be logged in to submit a ticket.

    Also, the new release of osTicket-WP-Bridge 1.9.2 is now ready for download…

    Regards,
    Michael B

    Great to find this plugin. Before I install it, I wanted to know if this provides for Single Sign On login between WordPress and osTicket?

    Thanks,
    Josh

    the only users who sign in to osticket are your staff members. They will still have to sign into the /scp on osTicket to respond to support requests. All this plugin does is allow a logged WordPress user to submit a ticket through wordpress instead of having to go to another web page.

    I am using this in tandem with an active directory integration plugin, so my users authenticate through wordpress against my domain controller, and when they click to open a ticket, their name and email are prefilled from the wordpress account. I cannot see that the SCP for osticket has reverse authentication against AD or wordpress, and if it does, it would probably be beyond the scope of this plugin.

    Is it possible to add a feature to allow guests to submit tickets?

Viewing 4 replies - 1 through 4 (of 4 total)
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