Thanks for reaching out.
As we say in our post at the top of the forums here “Please be polite. While we understand that you may be frustrated, angry, or confused, we can’t tolerate cursing, general meanness, or abuse. We are here to help and keeping it civil helps us do that.” Calling one of support team who is trying to help “a poor developer” is a good example of that. We’ll try to help but we have to ask questions. While warnings are a step above a PHP notice, they are far from a PHP error. You shouldn’t have errors displaying on a live site anyway. If further abuse is levied, we’ll be forced to close the ticket and won’t respond to further requests for support. These forums, according to the www.ads-software.com team, are voluntary. Voluntary for you to participate in and voluntary for developers to offer support in.
As for PHP 8, even WordPress doesn’t recommend using PHP 8 and above right now. Our code is tested on PHP 8 but other plugins and themes might not be and they can cause conflicts because of it if your site is on PHP 8, which it sounds like it is. Additionally, you are the only person I can recall that has reported this error so it very well may be a plugin or theme you are using.
Just so you are aware, the unlock emails actually come from your website and not our servers. If you aren’t getting emails it usually boils down to one of a few errors.
- The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
- Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
- You hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
- You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.`
Now can you please let us know whether or not the email came? We’d like to put aside the frustrated name calling and concentrate on solving your issue.
Thanks!
Tim