Login Step Blank

I downgraded to version 4.1.4 and everything is now working as expected.

Hi there @helenechoo !

I’m very sorry to hear that you’ve experienced such issues.

We already tried to recreate such issue on our testing environment with the use of Multistep Checkout by Themehigh and our Flexible Shipping free plugin on it’s newest version. I could not get such issue/error as you described. Could you please give us some more details on how you’ve encountered this issue? It would be best to get exact steps to recreate this issue.

Please let us know.

Kind regards,
Maciej

Hi,

Thanks for your reply!

I enabled the 2 settings Include Cart Step and Include Login Step in Advanced Settings in Multistep Checkout.

It used to work fine until I updated Flexible Shipping, and then those 2 tabs just went blank.

If it helps, I can give you temporary admin access to my site.

Best,

Helene

Hi there @helenechoo !

Oh ok, so I understand that the 2 tabs that you’re referring to are the ones from the Multistep Checkout plugin?

So if I understand it correctly – our Flexible Shipping plugin causes the MultiStep Checkout to work incorrectly?

Please confirm if that’s right.

Kind regards,
Maciej

Hi,

I’d say that’s correct, although the Multistep Checkout plugin is pulling the content for the tabs from WooCommerce, so it’s slightly more complex.

Best,

Helene

Hi there @helenechoo !

I understand.

In this case, I will pass this issue to our Senior Developers and let them have a look at it.

I will keep you updated.

Thank you for your patience.

Kind regards,
Maciej

Hi there @helenechoo !

After all, it would be best if you would contact us by e-mail.

Please contact us directly thru our form on https://www.flexibleshipping.com and choose Pre-Sale Questions.

It will be the fastest way to solve this issue.

Thank you for understanding.

Kind regards,
Maciej

Done!

Hi there @helenechoo !

Ok, that’s great.

We will continue there.

Thank you so much!

Kind regards,
Maciej

Hi there @helenechoo !

Due to the fact that we’ve successfully resolved your issue and now everything is working correct I will be resolving this thread.

I’m happy that on the newest version of our plugin everything works perfectly.

Have a wonderful day,
Maciej