Login steps

  • Resolved lottieveronica

    (@lottieveronica)


    1 year, 7 months ago

    I am running a beta test for students on my website. The feedback has been there are multiple verification steps to get registered.

    The setup involves a few plugins, but my security is WordFence and I have deactivated the 2FA for all but admin. The students are classified as customers and it is off for them.

    This is what one response said: “I wouldn’t say I had difficulty but I had to verify my account after I reset my password which seemed odd and redundant. I had to verify my email to get the reset link and then verify again when I tried to login for the first time after changing my password.”

    Is this Wordfence asking for the email verification? Or does WordPress do this? I have tested this several times and never ran into this issue, but I am using the + feature with gmail [email protected], so maybe the root email address isn’t triggering these verification steps since it has already done that at one point?

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @lottieveronica, thanks for your question.

    The “VERIFICATION REQUIRED” messages and emails are related to the message Google will send back when the user fails to be confirmed as human by reCAPTCHA checks. We aren’t privy to how or why Google deems a particular user a bot or human.

    Could you please try turning off reCAPTCHA in Wordfence > Login Security > Settings to confirm whether your students still receive this message when signing in?

    If it stops, you could try turning reCAPTCHA back on, but changing the threshold score required to successfully log in, to see if you can reduce the number of required verifications.

    Thanks,
    Peter.

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